Service Desk Knowledgebase: Cantab.net
This is the Cantab.net content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you know more about this *NON-CL* service please feel free to add to the knowledge about that it.
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*NON-CL* Key Service Description & URLs
Service Desk Call Handling Procedure
- For technical service issues only, customers can be passed to the Cantab.net Helpdesk giving them the URL to the Cantab contact web-form at http://www.cantab.net/content/contact/contact.php.
- For general alumni queries refer to the the Cambridge Alumni Relations Office (CARO) contact details below.
- In both cases RT tickets should then have the Status set to Resolved.
Contacts
Primary
- Email Cantab.net at help@cantab.net
- Web form for Cantab.net email service issues at http://www.cantab.net/content/help/contact.php
Other
- Cambridge Alumni Relations Office (CARO) Tel: 01223 (3) 32288
- Cambridge Alumni Relations Office (CARO) Fax: 01223 (7) 64476
- Cambridge Alumni Relations Office (CARO) Email: alumni@admin.cam.ac.uk
- Cambridge Alumni Relations Office (CARO) address: 1 Quayside, Bridge Street, Cambridge CB5 8AB
- "C" Experts list
Front-line Availability
- Monday: ???
- Tuesday: ???
- Wednesday: ???
- Thursday: ???
- Friday: ???
- Saturday: ???
- Sunday: ???
Hints & Tips about this Service
CRSid@cantab.net Aluminati Support help@aluminati.net
I can confirm that all new Cantab.net accounts (after 2008) should have been receiving a CRSid@cantab.net alias.
Forwarding Cant.net email Vince Woodley 14 Nov '12
The Quick Guide to Cantab.net Webmail (shown on log-on) has:
"Email Forwarding Destination
Should you wish to forward your email to another account or to setup an autoresponder. Configured via Options > Forwarding and Autoreplies."
but the default "Quick Options" page does NOT show "Forwarding and Autoreplies" and you must first set "Show Advanced (Full) Options Page?" to "Yes" to be able to access "Forwarding and Autoreplies".
Catalogue Keywords
- Non-CL Cantab.net
