Email Diplomacy

Client: Angus Allen, Volemic <angus.allen@volemic.com>

It is easy to make a mistake when sending an email and the consequences range from personal embarrassment to professional misconduct. In order to prevent these errors, it is likely to be helpful to understand the relations between different people associated with an email. At its simplest, this could involve identifying and classifying the sender, each recipient and any other people mentioned in the body of an email. It might also be useful to provide a confidence score for each relation, to recognise where a recipient is a member of a group of people such as an organisation, or classify the tone of the language used to ensure it is appropriate.