Service Desk Knowledgebase: Sys-Admin: Difference between revisions
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==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
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* Sys-Admin Help Desk Helpdesk Service-Desk Service Desk | * Sys-Admin Help Desk Helpdesk Service-Desk Service Desk | ||
Revision as of 15:32, 16 February 2015
This is the Sys-Admin content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Local System Information
- The RT ticketing system
- Email rôle addresses within the department
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
- An Introduction to the Computing Facilities at the Computer Laboratory
- Frequently Asked Questions
- A–Z index of local system administration pages
Further CL Sys-Admin Resources
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk - Helpdesk Info
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk - Higher-level SysInfo Info
Underpinning Services
- Network, RT, Mail
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Support is free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated to the Sys-Admin team by changing or leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
I am passing this request over to a Sys-Admin expert who, I'm sure, will be in contact shortly.
Contacts
Primary
- sys-admin@cl.cam.ac.uk (Goes into RT sys-admin queue)
- Tel: Not available
Other Computer Laboratory:
University Information Services:
Availability
- Monday: 10:00-17:00
- Tuesday: 10:00-17:00
- Wednesday: 10:00-17:00
- Thursday: 10:00-17:00
- Friday: 10:00-17:00
- Saturday: Closed
- Sunday: Closed
Hints, Tips & Known Issues
Title
Person (Date)
Categorising Keywords
- Sys-Admin Help Desk Helpdesk Service-Desk Service Desk
