Service Desk Knowledgebase: Remote Access: Difference between revisions

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==Hints, Tips & Known Issues==
==Hints, Tips & Known Issues==
==="No matching mac found" for slogin service===
[http://www.lookup.cam.ac.uk/person/pb22 Piete Brokks] (16/03/15)
Following '''[http://www.cl.cam.ac.uk/news/2015/02/slogin-server-upgrade/ changes to the slogin service]''' around end of February and the start of March 2015, anyone unable seeing messages such as:
  no matching mac found: client hmac-md5,
  hmac-sha1,umac-64@openssh.com,hmac-ripem d160,
  hmac-ripemd160@openssh.com,hmac-sha1-96,
  hmac-md5-96 server hmac-sha2-512-etm@openssh.com,
  hmac-sha2-256-etm@openssh.com,hmac-ripemd160-etm@ openssh.com,
  umac-128-etm@openssh.com,hmac-sha2-512,hmac-sha2-256
 
should '''upgrade to a more recent ssh client'''. If one is not available try connecting to '''slogin-oldssh.cl.cam.ac.uk''' instead but ''this service will be terminated at some point...''
===SSH into slogin-serv.cl.cam.ac.uk from the NMS Service Desk===
===SSH into slogin-serv.cl.cam.ac.uk from the NMS Service Desk===
[http://www.lookup.cam.ac.uk/person/vrw10 Vince Woodley] (20/03/15)
[http://www.lookup.cam.ac.uk/person/vrw10 Vince Woodley] (20/03/15)

Revision as of 16:13, 26 March 2015


This is the Remote Access content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

  • Wake-on-Lan (WoL) page gives access to remote start facilities for workstations (wait 3-4 minutes for it to appear online)

Further CL Sys-Admin Resources

slogin-serv

http://www.cl.cam.ac.uk/news/2015/02/slogin-server-upgrade/ "PuTTY users should ensure that they are using PuTTY 0.64 or later." go to http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html & download:
"A Windows installer for everything except PuTTYtel
Installer: putty-0.64-installer.exe"

CL VPN via the UIS service

All staff and students with CL accounts can use the new VPN which is run by the UIS and provides pass-through access to the CL network giving an address in 128.232.109.0/24. To setup the service follow the instructions appropriate for your operating system on the UIS website http://www.ucs.cam.ac.uk/vpn but instead of vpn.uis.cam.ac.uk connect to vpn.cl.cam.ac.uk. Access to the service is controlled via the lookup group cl-network-access.

Underpinning Services

  • VPN - UIS VPN Service

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

  • RT tickets can be escalated to the ??? team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the ??? team who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated to the ??? by changing the Queue to ??? with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the ??? team who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated to Firstname Lastname by changing the Owner to ??? with the Status set to new. Tell the requestor:
    I am passing this request over to ??? who, I'm sure, will be in contact shortly.

Contacts

Primary

Other

Availability

  • 24x7

Hints, Tips & Known Issues

"No matching mac found" for slogin service

Piete Brokks (16/03/15)

Following changes to the slogin service around end of February and the start of March 2015, anyone unable seeing messages such as: 

 no matching mac found: client hmac-md5,
 hmac-sha1,umac-64@openssh.com,hmac-ripem d160,
 hmac-ripemd160@openssh.com,hmac-sha1-96,
 hmac-md5-96 server hmac-sha2-512-etm@openssh.com,
 hmac-sha2-256-etm@openssh.com,hmac-ripemd160-etm@ openssh.com,
 umac-128-etm@openssh.com,hmac-sha2-512,hmac-sha2-256

should upgrade to a more recent ssh client. If one is not available try connecting to slogin-oldssh.cl.cam.ac.uk instead but this service will be terminated at some point...

SSH into slogin-serv.cl.cam.ac.uk from the NMS Service Desk

Vince Woodley (20/03/15)

If you take a copy of your CL.ppk file to the New Museums Site Service Desk you can download, install and run PuTTY v0.64 & Paegent from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html and use the CL.ppk file to access CRSid@slogin-serv.cl.cam.ac.uk from your accounts on our Windows PCs there.

Categorising Keywords

  • A categorization or service type
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