Service Desk Knowledgebase: Linux: Difference between revisions
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==Key Service Description & URLs== | ==Key Service Description & URLs== | ||
* [http://www.cl.cam.ac.uk/local/sys/unix/ Generic Unix/Linux system information] | * [http://www.cl.cam.ac.uk/local/sys/unix/ Generic Unix/Linux system information] | ||
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Linux - ''CL documentation'' | * http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Linux - ''CL Sys-Admin documentation'' | ||
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/LinuxSoftware - '' | * http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/LinuxSoftware - ''Adding software packages'' | ||
* [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | * [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | ||
Revision as of 16:09, 20 November 2014
This is the Linux content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Generic Unix/Linux system information
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Linux - CL Sys-Admin documentation
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/LinuxSoftware - Adding software packages
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
CL TechLink Documentation
- N/A
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- Linux boxes are available to all staff and post-graduates, and well as some on the Part III Under-graduates.
Costs
- Hardware is charged for if you are a Research Assistant or a University Teaching Officer, but free to Post-graduates. Support is free.
SLA
- ??? - Timeframes or service level agreement for fulfilling the service
Service Desk Call Handling Procedure
- RT tickets can be escalated to the unix-admin by changing the Queue to "unix-admin" with the Owner set to Nobody. Tell the requestor:
I am passing this request over to our Unix Admin team who, I'm sure, will be in contact shortly.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
Availability
- Monday: 09:00-17:00
- Tuesday: 09:00-17:00
- Wednesday: 09:00-17:00
- Thursday: 09:00-17:00
- Friday: 09:00-17:00
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Info…
Categorising Keywords
- Linux Ubuntu PC Person Computer
