Service Desk Knowledgebase: Postmaster: Difference between revisions
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[[Category:Service Desk Knowledgebase]] | [[Category:Service Desk Knowledgebase]] | ||
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This is the Postmaster content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | This is the Postmaster content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | ||
If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email<br /> '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | ||
Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | ||
==Key Service Description & URLs== | ==Key Service Description & URLs== | ||
* [ | * [https://www.cl.cam.ac.uk/local/sys/roles/ Email rôle addresses within the department] | ||
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Postmaster | * http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Postmaster - ''CL Sys-Admin Documentation'' | ||
* [http:// | * [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''') | ||
==CL Customer Documentation== | ==CL Customer Documentation== | ||
| Line 36: | Line 36: | ||
'''Primary''' | '''Primary''' | ||
* [mailto: | * [mailto:postmaster@cl.cam.ac.uk postmaster@cl.cam.ac.uk] (Goes to CL Postmaster) | ||
* Tel: ??? | * Tel: ??? | ||
Revision as of 17:38, 20 November 2014
This is the Postmaster content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Email rôle addresses within the department
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Postmaster - CL Sys-Admin Documentation
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
CL TechLink Documentation
- N/A
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- ??? - Timeframes or service level agreement for fulfilling the service
Service Desk Call Handling Procedure
- RT tickets can be escalated to the email-admin team by changing the Queue to "email-admin" with the Owner set to Nobody. Tell the requestor:
I am passing this request over to our Email team who, I'm sure, will be in contact shortly.'
Contacts
Primary
- postmaster@cl.cam.ac.uk (Goes to CL Postmaster)
- Tel: ???
Other
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Postmaster Mail Email E-mail Exchange Account Management Queue Lists
