Service Desk Knowledgebase: Printing

This is the Printing content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Printing
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Printing - CL Sys-Admin Documentation
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)
• Link to where the printers are is coming...
• William Gates Building Floor Plans:
  • Ground floor (G)
  • First floor (F)
  • Second floor (S)

CL Customer Documentation

• Windows printing
• MacOS printing

Further CL Sys-Admin Documentation

• none

Underpinning Services

• Network connectivity - printing is allowed from any network available within the building.

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets can be escalated to the printing team by changing the Queue to "printing " with the Owner set to Nobody and the Status set to New. Tell the requestor:
  I am passing this request over to our Printing team who, I'm sure, will be in contact shortly.

Contacts

Primary

• printing@cl.cam.ac.uk (Goes to an RT queue)

Other

• Chris Hadley

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Additional CL Staff Resources

• Toner for all printers is kept in stores and is available during the hours 8.30am until 4.30pm Mon-Fri

Hints, Tips & Known Issues

• Helpdesk should aim to fix stuck printers (Jobs can be cleared on-line (see the link) but physical intervention requires passing to the Printing queue with the owner set to Nobody & Status set to New).
• Advise on installing printers on machines for Macs and Windows via reference to customer documentation pages or see above
• Advise on use of DS-print facilities with the lab.

Categorising Keywords

• Lamination Poster Printing Stuck Printer PCU