Service Desk Knowledgebase: Linux

This is the Linux content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Generic Unix/Linux system information
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• ???

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Linux - Linux
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/LinuxSoftware - Adding software packages

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• Linux boxes are available to all staff and post-graduates, and well as some on the Part III Under-graduates.

Costs

• Hardware is charged for if you are a Research Assistant or a University Teaching Officer, but free to Post-graduates.
• Support is free.

SLA

• ??? - Timeframes or service level agreement for fulfilling the service

Service Desk Call Handling Procedure

• RT tickets can be escalated to the unix-admin by changing the Queue to unix-admin with the Owner set to Nobody & Status set to new. Tell the requestor:
  I am passing this request over to our Unix Admin team who, I'm sure, will be in contact shortly.

Contacts

Primary

• ???@cl.cam.ac.uk (Goes to ???)
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• Piete Brooks
• David Damerell

Availability

• Monday: 09:00-17:00
• Tuesday: 09:00-17:00
• Wednesday: 09:00-17:00
• Thursday: 09:00-17:00
• Friday: 09:00-17:00
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Linux Ubuntu PC Person Computer