Service Desk Knowledgebase: Sys-Admin: Difference between revisions

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* [http://www.cl.cam.ac.uk/local/sys/rt/ The RT ticketing system]
* [http://www.cl.cam.ac.uk/local/sys/rt/ The RT ticketing system]
* [http://www.cl.cam.ac.uk/local/sys/roles/ Email rôle addresses within the department]
* [http://www.cl.cam.ac.uk/local/sys/roles/ Email rôle addresses within the department]
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk  - ''CL Sys-Admin Documentation Home page''
* [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''')
* [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''')


Revision as of 14:39, 8 January 2015


This is the Sys-Admin content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO


Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Documentation

Underpinning Services

  • Network, RT, Mail

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

  • RT tickets can be escalated to the Sys-Admin team by changing the Queue to "sys-admin" with the Owner set to Nobody. Tell the requestor:
    I am passing this request over to our Sys-Admin team who, I'm sure, will be in contact shortly.

Contacts

Primary

Other Computer Laboratory:

University Information Services:

Availability

  • Monday: 10:00-17:00
  • Tuesday: 10:00-17:00
  • Wednesday: 10:00-17:00
  • Thursday: 10:00-17:00
  • Friday: 10:00-17:00
  • Saturday: Closed
  • Sunday: Closed

Additional CL Staff Resources

  • ???

Hints, Tips & Known Issues

Title Person (Date)

Categorising Keywords

  • Sys-Admin Help Desk Helpdesk Service-Desk Service Desk
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