Service Desk Knowledgebase: XenE

This is the XenE content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Xen virtual machine monitor
• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/XenE - - CL Sys-Admin Documentation
• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/XeneAdmin - CL Documentation
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• ???

Further CL Sys-Admin Documentation

• ???

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets can be escalated leaving the queue as Sys-Admin by leaving the Owner asNobody" and the Status as New. Tell the requestor:
  I am passing this request over to the Xen experts who, I'm sure, will be in contact shortly.

Contacts

Primary

• pb22@cl.cam.ac.uk URGENT for Piete Brooks
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• Firstname Lastname

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Additional CL Staff Resources

• ???

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• XenE Xen XenAppliance XenEnterprise XenServer