Service Desk Knowledgebase: UIS Managed: Difference between revisions

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* If it is large or complex then pass request over to UIS for the resources.
* If it is large or complex then pass request over to UIS for the resources.
* If it is modest then use the existing CL GIT repository
* If it is modest then use the existing CL GIT repository
* To add a new person you need their public key- request it form them and when they send it proceed as below.
* On a linux machine in your home directory create a folder called CL-GIT
mkdir cl-GIT
* Then move into it and pull down the current repository configuration
cd cl-GIT ; git pull
* You should then add the public key for the user to the folder keydir and call it '''crsid'''.pub


== Contacts ==
== Contacts ==

Revision as of 13:35, 22 May 2015


This is the "UIS Managed" content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

William Gates Building Floor Plans (inc. Room Codes):

CL Customer Documentation

Further CL Sys-Admin Resources

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the collegiate University - Who is entitled to request/view the service (TechLinks only? inc. Alumni?)

Costs

  • Free to all current staff and students of the collegiate University

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts

  • RT tickets can be escalated to the backoffice team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the Unix Admin team who, I'm sure, will be in contact shortly.

Simple Requests

  • A request to use a GIT repository can usually be accommodated on the UIS service. Ask them to read the UIS documentation to ensure the service will meet their needs.
  • Once they are happy that it does then you need to establish if this is a large project or a long term need with a number of sub-projects.
  • If it is large or complex then pass request over to UIS for the resources.
  • If it is modest then use the existing CL GIT repository
  • To add a new person you need their public key- request it form them and when they send it proceed as below.
  • On a linux machine in your home directory create a folder called CL-GIT
mkdir cl-GIT
  • Then move into it and pull down the current repository configuration
cd cl-GIT ; git pull
  • You should then add the public key for the user to the folder keydir and call it crsid.pub

Contacts

Primary

Other

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Known Issues

Title

Firstname Lastname (Date)

Info...

Categorising Keywords

  • Git Repository Service MCS Room Managed Cluster Service
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