Service Desk Knowledgebase: WWW

This is the WWW content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Personal web pages - (Stored in public_html in the user's Unix superhome /home/CRSid/ on the Elmer fileserver)
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• ???

Further CL Sys-Admin Documentation

• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/WWW - CL Sys-Admin Documentation

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

• RT tickets can be escalated to the ??? by changing the Queue to "UCS ???" with the Owner set to Nobody. Tell the requestor:
  I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.

• RT tickets can be escalated to the ??? by changing the Owner to ???". Tell the requestor:
  I am passing this request over to ??? who, I'm sure, will be in contact shortly.

• RT tickets can be escalated by emailing ???@cl.cam.ac.uk and setting the Status to @3rdparty. Tell the requestor:
  I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.

Requests to Update Personal Webpages if Left the CL

(e.g. http://www.cl.cam.ac.uk/~CRSid)

1. Establish that the person requesting the change has the right to do so:
   • Authroised by another UTO or Departmental Secretary.
   • A CO might do it if the user concerned phones and the user was recognised.

[NOTE: discretionary accounts that would allow access are only given for people to collaborate not for this reason.]

1. Make sure Pageant.EXE is running and has your private key by double clicking on CL.ppk or similar.
2. Use PuTTY and go to the CL's slogin-serv.cl.cam.ac.uk
3. Make the PuTTY window longer.
4. Type kinit & press [Enter]
5. Enter your CL Password for CRSid@AD.CL.CAM.AC.UK & press [Enter]
6. ssh -K laira & press [Enter]
7. Go to the user's webpage directory with cd /homes/CRSid/public_html/
8. Edit the index.html file with sudo vi index.html

GENERAL NOTES on vi

• /string and [Enter] (search for the string)
• : for command prompt
• :wq and [Enter] is write & quit
• :q! and [Enter] is quit without writing (if you mess up!)
• :help and [Enter] for help
• Arrow-keys scroll around text
• Ctrl+F to page-Forward through text
• Ctrl+B to page-Back through text
• Shift+A to go into -- INSERT -- mode at end of line
• a to go into -- INSERT -- mode at the cursor
• Shift+R to enter -- REPLACE -- or "Overtype" mode
• [Esc] escape out of -- INSERT -- & -- REPLACE -- mode
• u undo last change
• dd deletion (if pressed twice the object is the current line)

1. [Esc] out of INSERT mode
2. :wq and [Enter] to write the file and quit vi and be returned to a laira:named$ prompt.
3. Use exit and [Enter] to exit (and eventually close down PuTTY)

Contacts

Primary

• ???@cl.cam.ac.uk (Goes to ???)
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• Firstname Lastname

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Know Issues

Setting or changing a redirect request

A number of sections of the site are redirected to other places, this happens for example when a member of staff moves to another institution.

1. Use cd /anfs/www/admin/shared.conf and [Enter] on any Lab Managed machine

2. Check-out the cl.VH-redirects file using co -l cl.VH-redirects and [Enter]

3. Use vi to edit the file with vi cl.VH-redirects and [Enter] using the examples already in the file as a guide

GENERAL NOTES on vi

• /string and [Enter] (search for the string)
• : for command prompt
• :wq and [Enter] is write & quit
• :q! and [Enter] is quit without writing (if you mess up!)
• :help and [Enter] for help
• Arrow-keys scroll around text
• Ctrl+F to page-Forward through text
• Ctrl+B to page-Back through text
• Shift+A to go into -- INSERT -- mode at end of line
• a to go into -- INSERT -- mode at the cursor
• Shift+R to enter -- REPLACE -- or "Overtype" mode
• [Esc] escape out of -- INSERT -- & -- REPLACE -- mode
• u undo last change
• dd deletion (if pressed twice the object is the current line)

4. rcsdiff cl.VH-redirects and [Enter] to check what changes have actually been made

5. Use ci -u cl.VH-redirects and [Enter] to check-in and add a comment of the RT ticket number e.g. RT#94171 then [Enter]
and exit with .[Enter]

6. Login to the www server using ssh www or cl-xon www and [Enter]

7. Install the files using cd /anfs/www/admin/shared.conf && make inst-cl.VH-redirects and [Enter]

8. Restart the service so the new config is active using cl-asuser service httpd graceful and [Enter]

Capcha popups from Google

This has been an ongoing problem for some time. It only affects our traffic from IPV6 addresses.

As a workaround, ~djsd100/4google.xml is a search engine definition which, placed in ~/firefox/[profile name]/searchplugins will give you a "Google IPV4 search", which uses ipv4.google.com explicitly. (The profile name is usually 8 alphanumeric characters, a full stop, and the name presented to you in the Firefox Profile Manager).

Categorising Keywords

• WWW World-wide Web World Wide Internet Redirect Re-direct Request Personal Web Pages