Service Desk Knowledgebase: Mifare (University) Cards

This is the Mifare (University) Cards content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Access and security
• The University Card
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Mifare - CL Sys-Admin Documentation
• UIS News - All current articles

CL Customer Documentation

• none

Further CL Sys-Admin Documentation

• Verex system

Underpinning Services

• This service relies on two services, Vertex and the database server. Updates fail if either is not running.

Customer-base for this Service

• All current staff and students of the collegiate University.
• Access to the CL limited to current staff and students of the Computer laboratory and bona fide visitors.

Costs

• Free to all current staff and students of the collegiate University

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets can be escalated by setting the Status to new. Tell the requestor:
  I am passing this request over to an expert who, I'm sure, will be in contact shortly. If urgent then contact one of the named experts below.

Contacts

Primary

• leave in sys-admin queue and bring to attention of CL staff if urgent.

Other

• Martyn Johnson
• Graham Titmus

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

* lists tasks and procedures

Categorising Keywords

• Mifare number University white card visitor access