Service Desk Knowledgebase: Telephones
This is the Telephones content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- http://www.phone.cam.ac.uk/ - Telecoms Office
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Telephones - CL Documentation
- UIS News - All current articles
CL Customer Documentation
Further CL Sys-Admin Documentation
- ???
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All current staff of the collegiate University
Costs
- The CL provides everyone other than visitors with a phone at no cost.
SLA
- N/A
Service Desk Call Handling Procedure
Telephones should be retrieved once a person leaves the department. This shows up on [1] as an anomaly.
Collect the telephone and return it to GC13. The port can be left as it is, clearing that down is part of the retrieval of computer equipment.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
- helpdesk@phones.cam.ac.uk (Goes to UIS Telecomms Helpdesk)
- Tel: 37070 (Goes to UIS Telecomms Helpdesk)
- Firstname Lastname
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Telephones Phones Conference International Calls
