Service Desk Knowledgebase: Telephones

This is the Telephones content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• http://www.phone.cam.ac.uk/ - Telecoms Office
• UIS News - All current articles

CL Customer Documentation

• ???

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Telephones - Telephones

• CL Contact information
• CL Telephone and email directory

William Gates Building Floor Plans (inc. Room Codes):

• Ground floor (G)
• First floor (F)
• Second floor (S)
• Find a room

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All current staff of the collegiate University

Costs

• The CL provides everyone other than visitors with a phone at no cost.

SLA

• N/A

Service Desk Call Handling Procedure

Physical Phones: Telephones should be retrieved once a person leaves the department. This shows up on the Voip page as an anomaly. Collect the telephone and return it to GC13. The port can be left as it is, clearing that down is part of the retrieval of computer equipment. On the VoiP anomalies page click on there phone number then click to set the phone as unused.

To assign a unused phone to somebody go to the VoiP issue page and click select on a free phone. Enter the CRSID and tie as owner and contact. Set the phone active. Next update the information held by the Telecoms office and find the handset, update the owner information and set the handset association.

Check the desk location in the room using the office plan.

Then go and install the handset. If a network connection is added document the patch (see ???).

Contacts

Primary

• ???@cl.cam.ac.uk (Goes to ???)
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• helpdesk@phones.cam.ac.uk (Goes to UIS Telecomms Helpdesk)
• Tel: 37070 (Goes to UIS Telecomms Helpdesk)

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Telephones Phones Conference International Calls