Service Desk Knowledgebase: Networking

This is the Networking content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• The CL network
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

William Gates Building Floor Plans (inc. Room Codes):

• Ground floor (G)
• First floor (F)
• Second floor (S)
• Find a room

VLANs

• 298 = Managed Windows (AD delegated machines)
• 398 = Managed Linux
• 498 = Managed Macs
• 98 = DMZ (with no Windows machines in it)

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Networking - Networking
• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Networking/VPN_request - Dealing with a VPN request

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

• Procedure for patching is???

• Dealing with a VPN request: see http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Networking/VPN_request

• RT tickets can be escalated to the net-admin team by changing the Queue to net-admin with the Owner set to Nobody & Status set to new. Tell the requestor:
  I am passing this request over to our Network Admin team who, I'm sure, will be in contact shortly.

Request to add machine to department network

if it is a private laptop then get them to register it at the DHCP request page and request a connection on the appropriate VLAN.

Contacts

Primary

• ???@cl.cam.ac.uk (Goes to ???)
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• Martyn Johnson
• Chris Hadley

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Network Networking VPN Router