Service Desk Knowledgebase: Certificates: Difference between revisions
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==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
''' | '''Janet Certificate Service: SSL certificate expiry notice for ServerName''' [http://www.lookup.cam.ac.uk/person/gt19 Graham Titmus] (27/01/15) | ||
You may receive email from JANET warning that a certificate is due to expire shortly. However certificates are often replaced early. Check the certificate using IE to the web-server & click the padlock next to the URL & '''view certificate''' to check the expiry date. If it's later than JANET think the ticket can be Resolved with an appropriate comment. If it is due to expire soon | |||
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Revision as of 11:32, 27 January 2015
This is the Certificates content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
CL Customer Documentation
Further CL Sys-Admin Resources
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/Software/Certificates - Certificates documentation
Underpinning Services
- None
Customer-base for this Service
- All staff and research students of the Computer Laboratory
Costs
- Free to all current staff and research students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated to the Sys Admin team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new.
Contacts
Primary
- Graham Titmus (for Windows Certificates)
Other
Availability
- N/A
Hints, Tips & Known Issues
Janet Certificate Service: SSL certificate expiry notice for ServerName Graham Titmus (27/01/15)
You may receive email from JANET warning that a certificate is due to expire shortly. However certificates are often replaced early. Check the certificate using IE to the web-server & click the padlock next to the URL & view certificate to check the expiry date. If it's later than JANET think the ticket can be Resolved with an appropriate comment. If it is due to expire soon
Categorising Keywords
- A categorization or service type
