Service Desk Knowledgebase: Postmaster

This is the Postmaster content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Email rôle addresses within the department
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• ???

CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Postmaster - Dealing with the mail queues

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• ??? - Timeframes or service level agreement for fulfilling the service

Service Desk Call Handling Procedure

• RT tickets can be escalated from the sys-admin queue to the Postmaster by changing the Queue to email-admin with the Owner set to Nobody & Status set to new AND emailing postmaster@cl.cam.ac.uk (using CC in a Comment). Tell the requestor:
  I am passing this request over to our Postmaster team who, I'm sure, will be in contact shortly.

Contacts

Primary

• postmaster@cl.cam.ac.uk (Goes to CL Postmaster)
• Tel: ???

Other

• Firstname Lastname

Availability

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

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Categorising Keywords

• Postmaster Mail Email E-mail Exchange Account Management Queue Lists