Service Desk Knowledgebase: Remote Management

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This is the Remote management content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

  • Wake-on-Lan (WoL) page gives access to remote start facilities for workstations (wait 3-4 minutes for it to appear online)

Further CL Sys-Admin Resources

cl-amttool

The command cl-amttool on the slogin-serv machines allows direct control using userids and passwords stored on the filer. When users have control over other systems, the same userids and passwords are used.

amtterm

wsman

http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IAMT#head-6976af95832a8cdafd55a317cd28b70e1413f1fe http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IAMT?highlight=%28wsman%29#head-98176254b1c31fe2b1ad80c7f7cad9d426574cf8


ipmitool

http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IPMI#head-2aeb402a87457b1cb59d8c869ce58abdfdc07017 http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/RemoteReset?highlight=%28amtterm%29#head-7500107af211227f90ee0f87e27b9976794c8cb3

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

  • RT tickets can be escalated to the sys-admin team by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to new. Tell the requestor:
    I am passing this request over to the sys-admin team who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Known Issues

Title Person (Date)

Categorising Keywords

  • RemoteManagement Remote Management IPMI BMC
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