Service Desk Knowledgebase: Resources: Revision history

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curprev 14:3414:34, 7 August 2020‎ mdc56 talk contribs‎ 44,674 bytes +200‎ placeholder note for workflow changes.

curprev 14:1714:17, 6 August 2020‎ mdc56 talk contribs‎ 44,474 bytes 0‎ updating parent ticket link

curprev 10:4510:45, 2 August 2019‎ mdc56 talk contribs‎ 44,474 bytes +1‎ →‎New Research Students
curprev 09:0309:03, 2 August 2019‎ gt19 talk contribs‎ 44,473 bytes −15‎ →‎Phase 1

curprev 08:1908:19, 15 May 2019‎ mdc56 talk contribs‎ 44,488 bytes +161‎ Adding to leaving workflow, to check user is not valid

curprev 10:0910:09, 14 November 2018‎ mdc56 talk contribs‎ 44,327 bytes −24‎ →‎Phase 1

curprev 12:0412:04, 12 November 2018‎ mdc56 talk contribs‎ 44,351 bytes −1‎ →‎Phase 2

curprev 14:2314:23, 17 September 2018‎ mdc56 talk contribs‎ 44,352 bytes +13‎ pro forma update
curprev 10:4610:46, 17 September 2018‎ mdc56 talk contribs‎ m 44,339 bytes −1‎ No edit summary
curprev 10:4510:45, 17 September 2018‎ mdc56 talk contribs‎ 44,340 bytes −48‎ Modifying Pro Froma

curprev 11:3311:33, 14 September 2018‎ mdc56 talk contribs‎ 44,388 bytes 0‎ No edit summary
curprev 08:5508:55, 14 September 2018‎ mdc56 talk contribs‎ 44,388 bytes +11‎ Changing Link to Parent Ticket
curprev 08:2508:25, 14 September 2018‎ mdc56 talk contribs‎ 44,377 bytes 0‎ Changin Pro Forma date

curprev 11:4911:49, 9 October 2017‎ mdc56 talk contribs‎ m 44,377 bytes 0‎ →‎Phase 2

curprev 13:3013:30, 2 October 2017‎ mdc56 talk contribs‎ 44,377 bytes +173‎ →‎Post-Install Tasks: Added note about emailing user on ticket, as opposed to directly.

curprev 15:3415:34, 16 August 2017‎ mdc56 talk contribs‎ m 44,204 bytes +12‎ →‎Leaving Procedure

curprev 09:1109:11, 10 August 2017‎ mdc56 talk contribs‎ 44,192 bytes 0‎ →‎graduate admin
curprev 09:1009:10, 10 August 2017‎ mdc56 talk contribs‎ m 44,192 bytes 0‎ →‎Phase 2
curprev 09:0709:07, 10 August 2017‎ mdc56 talk contribs‎ 44,192 bytes +355‎ →‎Phase 2
curprev 09:0509:05, 10 August 2017‎ mdc56 talk contribs‎ 43,837 bytes +345‎ →‎graduate admin

curprev 13:2913:29, 7 August 2017‎ mdc56 talk contribs‎ 43,492 bytes −44‎ →‎Phase 1
curprev 09:3009:30, 7 August 2017‎ mdc56 talk contribs‎ 43,536 bytes 0‎ No edit summary
curprev 09:2609:26, 7 August 2017‎ mdc56 talk contribs‎ 43,536 bytes +3‎ No edit summary
curprev 09:2309:23, 7 August 2017‎ mdc56 talk contribs‎ 43,533 bytes −3‎ No edit summary

curprev 10:5310:53, 4 November 2016‎ gt19 talk contribs‎ 43,536 bytes +121‎ →‎Removing a physical machine or a VM
curprev 10:0910:09, 4 November 2016‎ mdc56 talk contribs‎ 43,415 bytes +246‎ No edit summary
curprev 09:1709:17, 4 November 2016‎ gt19 talk contribs‎ 43,169 bytes +569‎ →‎Reclaiming Equipment after someone leaves

curprev 14:5814:58, 6 October 2016‎ mdc56 talk contribs‎ 42,600 bytes +595‎ No edit summary
curprev 10:2410:24, 6 October 2016‎ gt19 talk contribs‎ 42,005 bytes 0‎ →‎Post-Install Tasks
curprev 10:1610:16, 6 October 2016‎ mdc56 talk contribs‎ m 42,005 bytes 0‎ No edit summary

curprev 08:2308:23, 9 September 2016‎ mdc56 talk contribs‎ 42,005 bytes +23‎ No edit summary
curprev 08:1608:16, 9 September 2016‎ mdc56 talk contribs‎ 41,982 bytes −89‎ No edit summary

curprev 09:3409:34, 2 September 2016‎ mdc56 talk contribs‎ 42,071 bytes −2‎ No edit summary
curprev 09:3109:31, 2 September 2016‎ mdc56 talk contribs‎ 42,073 bytes +3‎ No edit summary

curprev 15:0515:05, 1 September 2016‎ mdc56 talk contribs‎ 42,070 bytes +579‎ No edit summary
curprev 14:1414:14, 1 September 2016‎ mdc56 talk contribs‎ 41,491 bytes +696‎ No edit summary

curprev 11:2411:24, 19 August 2016‎ mdc56 talk contribs‎ m 40,795 bytes +92‎ No edit summary
curprev 11:0811:08, 19 August 2016‎ mdc56 talk contribs‎ m 40,703 bytes +862‎ No edit summary

curprev 09:3209:32, 3 August 2016‎ mdc56 talk contribs‎ 39,841 bytes 0‎ No edit summary

curprev 10:3710:37, 29 July 2016‎ mdc56 talk contribs‎ 39,841 bytes 0‎ No edit summary

curprev 14:2914:29, 28 July 2016‎ Anonymous talk‎ 39,841 bytes −1‎ →‎Leaving Procedure: tyop
curprev 14:2814:28, 28 July 2016‎ Anonymous talk‎ 39,842 bytes +247‎ →‎Leaving Procedure: given hiccup in ticket 100127, insert "contact supervisor"

curprev 14:2814:28, 16 June 2016‎ gt19 talk contribs‎ 39,595 bytes −135‎ →‎Leaving Procedure

curprev 13:1913:19, 15 June 2016‎ gt19 talk contribs‎ 39,730 bytes +192‎ →‎Post-Install Tasks

curprev 11:3011:30, 13 June 2016‎ gt19 talk contribs‎ 39,538 bytes +1‎ →‎Leaving Procedure
curprev 11:3011:30, 13 June 2016‎ gt19 talk contribs‎ 39,537 bytes +484‎ →‎Leaving Procedure

curprev 16:4116:41, 11 February 2016‎ rjt58 talk contribs‎ 39,053 bytes +1‎ →‎Post-Install Tasks
curprev 16:4016:40, 11 February 2016‎ rjt58 talk contribs‎ 39,052 bytes +379‎ →‎Post-Install Tasks

curprev 12:3912:39, 21 January 2016‎ rjt58 talk contribs‎ 38,673 bytes +216‎ →‎Post-Install Tasks

curprev 18:0718:07, 10 December 2015‎ vrw10 talk contribs‎ 38,457 bytes 0‎ →‎Post-Install Tasks
curprev 18:0518:05, 10 December 2015‎ vrw10 talk contribs‎ 38,457 bytes 0‎ →‎Post-Install Tasks
curprev 17:5717:57, 10 December 2015‎ vrw10 talk contribs‎ 38,457 bytes +79‎ →‎Post-Install Tasks

curprev 18:3118:31, 9 December 2015‎ vrw10 talk contribs‎ 38,378 bytes +17‎ →‎New arrivals
curprev 14:4114:41, 9 December 2015‎ rjt58 talk contribs‎ 38,361 bytes +10‎ →‎Post-Install Tasks
curprev 14:0714:07, 9 December 2015‎ rjt58 talk contribs‎ 38,351 bytes +53‎ →‎Post-Install Tasks

curprev 14:0514:05, 4 December 2015‎ pb22 talk contribs‎ 38,298 bytes −1,115‎ →‎Post-Install Tasks: remove keytab check - cl-hostid-fix does it
curprev 13:4913:49, 4 December 2015‎ pb22 talk contribs‎ 39,413 bytes +507‎ →‎Post-Install Tasks: Add tests for valid user BMC account for newer systems

curprev 16:5916:59, 11 November 2015‎ pb22 talk contribs‎ 38,135 bytes +53‎ →‎Post-Install Tasks: only touch ownfiles if it does not exist
curprev 12:2912:29, 11 November 2015‎ rjt58 talk contribs‎ 38,082 bytes +1‎ →‎Leaving Procedure
curprev 12:2712:27, 11 November 2015‎ rjt58 talk contribs‎ 38,081 bytes +345‎ →‎Leaving Procedure

curprev 14:4114:41, 30 October 2015‎ vrw10 talk contribs‎ 37,179 bytes +6‎ →‎Post move
curprev 14:4014:40, 30 October 2015‎ vrw10 talk contribs‎ 37,173 bytes +13‎ →‎Post move
curprev 14:1114:11, 30 October 2015‎ pb22 talk contribs‎ 37,160 bytes +559‎ →‎Post move: Tweaked as requested
curprev 13:2913:29, 30 October 2015‎ vrw10 talk contribs‎ 36,601 bytes +363‎ →‎Post move

curprev 16:2016:20, 29 October 2015‎ pb22 talk contribs‎ 36,238 bytes −224‎ →‎Post-Install Tasks: Remove Mac stage - hope to do it from the command line

curprev 16:1316:13, 28 October 2015‎ pb22 talk contribs‎ 36,462 bytes +20‎ →‎Post-Install Tasks: Clarify ownfiles
curprev 16:1116:11, 28 October 2015‎ pb22 talk contribs‎ 36,442 bytes +7‎ →‎Post-Install Tasks: Clarify ssh_known_hosts
curprev 15:1215:12, 28 October 2015‎ pb22 talk contribs‎ 36,435 bytes −9‎ →‎Post-Install Tasks: Simplify RPM / deb rebuilds

curprev 20:3520:35, 27 October 2015‎ pb22 talk contribs‎ 36,444 bytes −61‎ →‎New arrivals: simplify update of host keys on laira

curprev 13:3813:38, 21 October 2015‎ rjt58 talk contribs‎ 36,505 bytes 0‎ →‎Post-Install Tasks

curprev 16:4016:40, 20 October 2015‎ vrw10 talk contribs‎ 36,505 bytes +43‎ →‎Post-Install Tasks
curprev 16:0716:07, 20 October 2015‎ pb22 talk contribs‎ 36,462 bytes +1,171‎ →‎Post-Install Tasks: Make Post Install cover Linux, Windows and Macs
curprev 15:5415:54, 20 October 2015‎ pb22 talk contribs‎ 35,291 bytes +41‎ →‎Post-Install Tasks: add flage to force in new config files.
curprev 10:5410:54, 20 October 2015‎ pb22 talk contribs‎ 35,250 bytes +278‎ →‎Post-Install Tasks: grab the host ssh key earlier in the process. Clarify checking the keytab

curprev 11:5411:54, 15 October 2015‎ pb22 talk contribs‎ 34,972 bytes +83‎ →‎Post-Install Tasks: insall wol info on web server

curprev 08:5708:57, 13 October 2015‎ rjt58 talk contribs‎ 34,889 bytes −1‎ →‎Post-Install Tasks
curprev 08:5608:56, 13 October 2015‎ rjt58 talk contribs‎ 34,890 bytes +45‎ →‎Post-Install Tasks
curprev 08:2808:28, 13 October 2015‎ rjt58 talk contribs‎ 34,845 bytes +14‎ →‎Post-Install Tasks

curprev 10:4110:41, 30 September 2015‎ gt19 talk contribs‎ 27,996 bytes +42‎ →‎Phase 3

curprev 17:0917:09, 29 September 2015‎ vrw10 talk contribs‎ 27,954 bytes +30‎ →‎Leaving Procedure
curprev 17:0817:08, 29 September 2015‎ vrw10 talk contribs‎ 27,924 bytes +3‎ →‎Leaving Procedure
curprev 17:0817:08, 29 September 2015‎ vrw10 talk contribs‎ 27,921 bytes −12‎ →‎Leaving Procedure
curprev 17:0817:08, 29 September 2015‎ vrw10 talk contribs‎ 27,933 bytes +589‎ →‎Requests for machine moves

curprev 13:2813:28, 28 September 2015‎ vrw10 talk contribs‎ 27,344 bytes +6‎ →‎New arrivals
curprev 13:2713:27, 28 September 2015‎ vrw10 talk contribs‎ 27,338 bytes +2‎ →‎New arrivals
curprev 13:2713:27, 28 September 2015‎ vrw10 talk contribs‎ 27,336 bytes +227‎ →‎New arrivals
curprev 13:0913:09, 28 September 2015‎ vrw10 talk contribs‎ 27,109 bytes 0‎ →‎Phase 1

curprev 14:5714:57, 22 September 2015‎ lls21 talk contribs‎ 27,109 bytes +7‎ →‎New arrivals
curprev 14:5614:56, 22 September 2015‎ lls21 talk contribs‎ 27,102 bytes +143‎ →‎New arrivals
curprev 10:2610:26, 22 September 2015‎ lls21 talk contribs‎ 26,959 bytes +150‎ →‎New arrivals

curprev 15:5615:56, 17 September 2015‎ mw245 talk contribs‎ 26,809 bytes +27‎ →‎Phase 3
curprev 04:3404:34, 17 September 2015‎ pb22 talk contribs‎ 26,782 bytes +200‎ →‎Phase 3: Add Status field
curprev 04:2304:23, 17 September 2015‎ pb22 talk contribs‎ 26,582 bytes +423‎ →‎Phase 2: Add new arrival Status field
curprev 04:0204:02, 17 September 2015‎ pb22 talk contribs‎ 26,159 bytes −9‎ →‎Phase 1: Use arrivals Status field

curprev 10:5510:55, 16 September 2015‎ mw245 talk contribs‎ 26,168 bytes 0‎ →‎Reclaiming Equipment after someone leaves
curprev 10:5510:55, 16 September 2015‎ mw245 talk contribs‎ 26,168 bytes +4‎ →‎Reclaiming Equipment after someone leaves
curprev 10:5410:54, 16 September 2015‎ mw245 talk contribs‎ 26,164 bytes +266‎ No edit summary

curprev 15:3915:39, 2 September 2015‎ pb22 talk contribs‎ m 25,898 bytes 0‎ →‎Duel boot requests: typo
curprev 15:3815:38, 2 September 2015‎ pb22 talk contribs‎ 25,898 bytes +43‎ →‎Service Desk Call Handling Procedure: Change email when escalating
curprev 15:3615:36, 2 September 2015‎ pb22 talk contribs‎ 25,855 bytes +15‎ →‎People: Note the DTG people

curprev 11:1711:17, 27 August 2015‎ vrw10 talk contribs‎ 25,840 bytes −2‎ →‎New arrivals
curprev 11:1611:16, 27 August 2015‎ vrw10 talk contribs‎ 25,842 bytes +164‎ →‎New arrivals

curprev 12:2412:24, 25 August 2015‎ pb22 talk contribs‎ 25,678 bytes +132‎ →‎Phase 3: Move ticket if not coming
curprev 12:2012:20, 25 August 2015‎ pb22 talk contribs‎ 25,546 bytes +106‎ →‎Phase 2: add RT tickt info if not coming

curprev 17:2117:21, 24 August 2015‎ vrw10 talk contribs‎ 25,440 bytes +112‎ →‎Phase 3

curprev 12:0112:01, 20 August 2015‎ vrw10 talk contribs‎ m 25,328 bytes −1‎ →‎New arrivals
curprev 12:0112:01, 20 August 2015‎ vrw10 talk contribs‎ 25,329 bytes +2‎ →‎New arrivals

curprev 13:4613:46, 3 August 2015‎ iwm21 talk contribs‎ 14,673 bytes −2‎ →‎User Can't Installed Software under Linux

curprev 13:2413:24, 15 July 2015‎ vrw10 talk contribs‎ 14,675 bytes +6‎ →‎Key Service Description & URLs
curprev 13:2413:24, 15 July 2015‎ vrw10 talk contribs‎ 14,669 bytes +104‎ →‎Key Service Description & URLs

curprev 09:2209:22, 6 July 2015‎ gt19 talk contribs‎ 14,565 bytes 0‎ →‎Typical "Standard Lab PC" (Linux & Windows) Spec.

curprev 10:3610:36, 2 July 2015‎ vrw10 talk contribs‎ 14,565 bytes +48‎ →‎Creating accounts for people arriving

curprev 12:4012:40, 19 June 2015‎ vrw10 talk contribs‎ 13,266 bytes −16‎ →‎Service Desk Call Handling Procedure

curprev 11:2111:21, 4 June 2015‎ iwm21 talk contribs‎ 13,282 bytes +2‎ →‎Equipment store
curprev 11:2111:21, 4 June 2015‎ iwm21 talk contribs‎ 13,280 bytes +6‎ →‎Equipment
curprev 11:1811:18, 4 June 2015‎ iwm21 talk contribs‎ 13,274 bytes +19‎ →‎New arrivals
curprev 11:1611:16, 4 June 2015‎ iwm21 talk contribs‎ 13,255 bytes −6‎ →‎Requests for machine moves: http://www.cl.cam.ac.uk/research/dtg/openroommap/edit/#orm-pos replaced with http://www.cl.cam.ac.uk/research/dtg/openroommap/

curprev 09:5109:51, 29 May 2015‎ lls21 talk contribs‎ 13,261 bytes +6‎ →‎New arrivals
curprev 09:5009:50, 29 May 2015‎ lls21 talk contribs‎ 13,255 bytes 0‎ →‎New arrivals
curprev 09:4909:49, 29 May 2015‎ lls21 talk contribs‎ 13,255 bytes +8‎ →‎New arrivals

curprev 09:1209:12, 25 May 2015‎ gt19 talk contribs‎ 13,247 bytes +77‎ →‎Requests for machine moves

curprev 11:2211:22, 6 May 2015‎ vrw10 talk contribs‎ 13,170 bytes +82‎ →‎Duel boot requests
curprev 11:2011:20, 6 May 2015‎ vrw10 talk contribs‎ 13,088 bytes +247‎ →‎Operating System Upgrades

curprev 10:5410:54, 27 April 2015‎ ads51 talk contribs‎ 12,841 bytes +85‎ →‎Operating System Upgrades
curprev 10:4710:47, 27 April 2015‎ ads51 talk contribs‎ 12,756 bytes +149‎ →‎Operating System Upgrades
curprev 10:4610:46, 27 April 2015‎ ads51 talk contribs‎ 12,607 bytes −1‎ →‎Machine Hardware Problems
curprev 10:4510:45, 27 April 2015‎ ads51 talk contribs‎ 12,608 bytes +34‎ →‎Machine Hardware Problems

curprev 15:3615:36, 23 April 2015‎ vrw10 talk contribs‎ 12,574 bytes +283‎ →‎Machine Hardware Problems
curprev 15:3315:33, 23 April 2015‎ vrw10 talk contribs‎ 12,291 bytes +33‎ →‎User Can't Installed Software under Linux

curprev 13:2913:29, 20 April 2015‎ iwm21 talk contribs‎ 12,258 bytes +128‎ →‎Creating accounts for people arriving

curprev 11:4911:49, 9 April 2015‎ vrw10 talk contribs‎ m 11,674 bytes +1‎ →‎Requests for machine moves

curprev 12:1412:14, 10 March 2015‎ vrw10 talk contribs‎ 9,043 bytes +3‎ →‎Requests for machine moves
curprev 12:1312:13, 10 March 2015‎ vrw10 talk contribs‎ 9,040 bytes −38‎ →‎Requests for machine moves
curprev 12:1312:13, 10 March 2015‎ vrw10 talk contribs‎ 9,078 bytes +44‎ →‎Requests for machine moves

curprev 10:3710:37, 9 March 2015‎ vrw10 talk contribs‎ 9,034 bytes +42‎ →‎Typical Linux Kit Spec. (as of 6/3/15)
curprev 10:3510:35, 9 March 2015‎ vrw10 talk contribs‎ 8,992 bytes +1,008‎ →‎Title

curprev 11:4611:46, 25 February 2015‎ vrw10 talk contribs‎ 7,984 bytes −1‎ →‎Service Desk Call Handling Procedure
curprev 11:4611:46, 25 February 2015‎ vrw10 talk contribs‎ 7,985 bytes −5‎ →‎Service Desk Call Handling Procedure
curprev 11:4611:46, 25 February 2015‎ vrw10 talk contribs‎ 7,990 bytes +330‎ →‎Service Desk Call Handling Procedure

curprev 14:2514:25, 23 February 2015‎ vrw10 talk contribs‎ 7,660 bytes −36‎ →‎BMC ACL - when up if present
curprev 13:5813:58, 23 February 2015‎ vrw10 talk contribs‎ 7,696 bytes −912‎ →‎BMC ACL - when up if present
curprev 13:5713:57, 23 February 2015‎ vrw10 talk contribs‎ 8,608 bytes +949‎ →‎User Can't Installed Software under Linux

curprev 10:1910:19, 18 February 2015‎ vrw10 talk contribs‎ 6,570 bytes +24‎ →‎New arrivals

curprev 12:4912:49, 10 February 2015‎ vrw10 talk contribs‎ 6,546 bytes 0‎ →‎Title
curprev 12:4812:48, 10 February 2015‎ vrw10 talk contribs‎ 6,546 bytes 0‎ →‎Hints, Tips & Known Issues

curprev 14:2114:21, 9 February 2015‎ vrw10 talk contribs‎ 6,546 bytes +129‎ →‎CL Customer Documentation

curprev 14:4914:49, 2 February 2015‎ vrw10 talk contribs‎ 6,417 bytes +201‎ →‎Service Desk Call Handling Procedure

curprev 11:1711:17, 30 January 2015‎ vrw10 talk contribs‎ 6,216 bytes −2‎ →‎New arrivals

curprev 12:3612:36, 28 January 2015‎ vrw10 talk contribs‎ 5,727 bytes +104‎ →‎People

curprev 11:3611:36, 27 January 2015‎ vrw10 talk contribs‎ 5,623 bytes +6‎ →‎New arrivals

curprev 10:1510:15, 23 January 2015‎ vrw10 talk contribs‎ 4,994 bytes −3‎ →‎Underpinning Services
curprev 10:1110:11, 23 January 2015‎ vrw10 talk contribs‎ 4,997 bytes −67‎ →‎Requests for machine moves
curprev 10:1010:10, 23 January 2015‎ vrw10 talk contribs‎ 5,064 bytes +30‎ →‎New arrivals
curprev 10:0810:08, 23 January 2015‎ vrw10 talk contribs‎ 5,034 bytes +4‎ →‎Further CL Sys-Admin Resources

curprev 16:4216:42, 22 January 2015‎ gt19 talk contribs‎ 5,030 bytes +85‎ →‎Contacts
curprev 16:3916:39, 22 January 2015‎ gt19 talk contribs‎ 4,945 bytes +74‎ →‎New arrivals
curprev 11:1911:19, 22 January 2015‎ vrw10 talk contribs‎ 4,871 bytes 0‎ →‎Further CL Sys-Admin Resources
curprev 11:1711:17, 22 January 2015‎ vrw10 talk contribs‎ 4,871 bytes +79‎ →‎Further CL Sys-Admin Resources

curprev 12:3212:32, 21 January 2015‎ vrw10 talk contribs‎ 4,792 bytes +46‎ →‎Requests for machine moves
curprev 11:2111:21, 21 January 2015‎ vrw10 talk contribs‎ 4,746 bytes +40‎ →‎Service Desk Call Handling Procedure

curprev 15:2115:21, 7 January 2015‎ vrw10 talk contribs‎ 3,469 bytes +250‎ →‎Key Service Description & URLs
curprev 11:5611:56, 7 January 2015‎ vrw10 talk contribs‎ 3,219 bytes +276‎ →‎Costs
curprev 11:5211:52, 7 January 2015‎ vrw10 talk contribs‎ 2,943 bytes 0‎ →‎Service Desk Call Handling Procedure
curprev 11:5211:52, 7 January 2015‎ vrw10 talk contribs‎ 2,943 bytes −40‎ →‎Service Desk Call Handling Procedure

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