Service Desk Knowledgebase: Spam

This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Introduction to email under Windows
• Exchange 2007 Email
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• ???

Further CL Sys-Admin Resources

• ???

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Unfortunately free to all current staff and students of the Computer Laboratory...

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets directly cause by spam can be disposed of by changing the Queue to spam with the Owner set to Nobody & Status as deleted.
• See Processing Frozen Messages on the Mail Queues for how to deal with spam on the Mail Servers.

Contacts

Primary

• ???@cl.cam.ac.uk (Goes to ???)
• ???@lists.cam.ac.uk (Goes to ???)
• Tel: ???

Other

• Firstname Lastname

Availability

• Monday: 10:00-17:00
• Tuesday: 10:00-17:00
• Wednesday: 10:00-17:00
• Thursday: 10:00-17:00
• Friday: 10:00-17:00
• Saturday: Closed
• Sunday: Closed

Hints, Tips & Known Issues

Title

Firstname Lastname (Date) Info...

Categorising Keywords

• Email Mail E-mail Spam Junk Mail