Service Desk Knowledgebase: Spam: Difference between revisions
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This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it. | ||
If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email<br /> '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''. | ||
Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']] | ||
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* [http://www.cam.ac.uk/cs/ ???] | * [http://www.cam.ac.uk/cs/ ???] | ||
==CL | ==Further CL Sys-Admin Resources== | ||
* | * ??? | ||
==Underpinning Services== | ==Underpinning Services== | ||
| Line 25: | Line 25: | ||
==Costs== | ==Costs== | ||
* | * Unfortunately free to all current staff and students of the Computer Laboratory... | ||
==SLA== | ==SLA== | ||
| Line 31: | Line 31: | ||
==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
* [ | * [https://rt.cl.cam.ac.uk/ RT] tickets directly cause by spam can be disposed of by changing the '''Queue''' to '''spam''' with the '''Owner''' set to '''Nobody''' & '''Status''' as '''deleted'''. | ||
* See [https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Mail_Support#Processing_Frozen_Messages_on_the_Mail_Queues Processing Frozen Messages on the Mail Queues] for how to deal with spam on the Mail Servers. | |||
== Contacts == | == Contacts == | ||
| Line 45: | Line 46: | ||
==Availability== | ==Availability== | ||
* Monday: | * Monday: 10:00-17:00 | ||
* Tuesday: | * Tuesday: 10:00-17:00 | ||
* Wednesday: | * Wednesday: 10:00-17:00 | ||
* Thursday: | * Thursday: 10:00-17:00 | ||
* Friday: | * Friday: 10:00-17:00 | ||
* Saturday: Closed | * Saturday: Closed | ||
* Sunday: Closed | * Sunday: Closed | ||
==Hints, Tips & Known Issues== | ==Hints, Tips & Known Issues== | ||
===Title=== | |||
[http://www.lookup.cam.ac.uk/person/CRSid Firstname Lastname] (Date) | |||
Info... | |||
==Categorising Keywords== | ==Categorising Keywords== | ||
* Email Mail E-mail Spam Junk Mail | * Email Mail E-mail Spam Junk Mail | ||
Latest revision as of 11:47, 17 March 2015
This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Introduction to email under Windows
- Exchange 2007 Email
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
Further CL Sys-Admin Resources
- ???
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Unfortunately free to all current staff and students of the Computer Laboratory...
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets directly cause by spam can be disposed of by changing the Queue to spam with the Owner set to Nobody & Status as deleted.
- See Processing Frozen Messages on the Mail Queues for how to deal with spam on the Mail Servers.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
Availability
- Monday: 10:00-17:00
- Tuesday: 10:00-17:00
- Wednesday: 10:00-17:00
- Thursday: 10:00-17:00
- Friday: 10:00-17:00
- Saturday: Closed
- Sunday: Closed
Hints, Tips & Known Issues
Title
Firstname Lastname (Date)
Info...
Categorising Keywords
- Email Mail E-mail Spam Junk Mail
