Service Desk Knowledgebase: Spam: Difference between revisions

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* [http://www.cam.ac.uk/cs/ ???]
* [http://www.cam.ac.uk/cs/ ???]


==Further CL Sys-Admin Documentation==
==Further CL Sys-Admin Resources==
* ???
* ???


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==Costs==
==Costs==
* Free to all current staff and students of the Computer Laboratory
* Unfortunately free to all current staff and students of the Computer Laboratory...


==SLA==
==SLA==
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==Service Desk Call Handling Procedure==
==Service Desk Call Handling Procedure==
* [http://helpdesk.csx.cam.ac.uk/ RT] tickets cause by spam can be disposed of by changing the '''Queue''' to "'''spam'''" with the '''Owner''' set to '''Nobody'''.
* [https://rt.cl.cam.ac.uk/ RT] tickets directly cause by spam can be disposed of by changing the '''Queue''' to '''spam''' with the '''Owner''' set to '''Nobody''' & '''Status''' as '''deleted'''.
* See [https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Mail_Support#Processing_Frozen_Messages_on_the_Mail_Queues Processing Frozen Messages on the Mail Queues] for how to deal with spam on the Mail Servers.


== Contacts ==
== Contacts ==
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* Saturday: Closed
* Saturday: Closed
* Sunday: Closed
* Sunday: Closed
==Additional CL Staff Resources==
*


==Hints, Tips & Known Issues==
==Hints, Tips & Known Issues==
'''Title''' [http://www.lookup.cam.ac.uk/person/??? Person] (Date)
===Title===
[http://www.lookup.cam.ac.uk/person/CRSid Firstname Lastname] (Date)


----
Info...


==Categorising Keywords==
==Categorising Keywords==
* Email Mail E-mail Spam Junk Mail
* Email Mail E-mail Spam Junk Mail

Latest revision as of 11:47, 17 March 2015


This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

  • ???

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Unfortunately free to all current staff and students of the Computer Laboratory...

SLA

  • N/A

Service Desk Call Handling Procedure

Contacts

Primary

Other

Availability

  • Monday: 10:00-17:00
  • Tuesday: 10:00-17:00
  • Wednesday: 10:00-17:00
  • Thursday: 10:00-17:00
  • Friday: 10:00-17:00
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Known Issues

Title

Firstname Lastname (Date)

Info...

Categorising Keywords

  • Email Mail E-mail Spam Junk Mail