Service Desk Knowledgebase: Spam: Difference between revisions
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==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
* [http://helpdesk.csx.cam.ac.uk/ RT] tickets cause by spam can be by changing the '''Queue''' to "'''spam'''" with the '''Owner''' set to '''Nobody'''. | * [http://helpdesk.csx.cam.ac.uk/ RT] tickets cause by spam can be disposed of by changing the '''Queue''' to "'''spam'''" with the '''Owner''' set to '''Nobody'''. | ||
== Contacts == | == Contacts == | ||
Revision as of 16:05, 20 November 2014
This is the Spam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Introduction to email under Windows
- Exchange 2007 Email
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
CL TechLink Documentation
- N/A
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets cause by spam can be disposed of by changing the Queue to "spam" with the Owner set to Nobody.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Email Mail E-mail Spam Junk Mail
