Service Desk Knowledgebase: Telephones: Difference between revisions
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==Service Desk Call Handling Procedure== | ==Service Desk Call Handling Procedure== | ||
Telephones should be retrieved once a person leaves the department. This shows up on [https://dbwebserver.ad.cl.cam.ac.uk/SCG/Telephones/VoIPanomalies.aspx] as an anomaly. | Telephones should be retrieved once a person leaves the department. This shows up on [https://dbwebserver.ad.cl.cam.ac.uk/SCG/Telephones/VoIPanomalies.aspx the Voip page] as an anomaly. | ||
Collect the telephone and return it to GC13. The port can be left as it is, clearing that down is part of the retrieval of computer equipment. | Collect the telephone and return it to GC13. The port can be left as it is, clearing that down is part of the retrieval of computer equipment. | ||
On the VoiP anomalies page click on there phone number then click to set the phone as unused. | On the VoiP anomalies page click on there phone number then click to set the phone as unused. | ||
To assign a un unused phone to somebody go to [https://dbwebserver.ad.cl.cam.ac.uk/SCG/Telephones/VoIPIssueNew.aspx] and click on a free phone. Enter the crusade and tie as owner and contact. Set the phone active. Next update the information held by the | To assign a un unused phone to somebody go to [https://dbwebserver.ad.cl.cam.ac.uk/SCG/Telephones/VoIPIssueNew.aspx the VoiP issue page] and click '''select''' on a free phone. Enter the crusade and tie as owner and contact. Set the phone active. Next update the information held by the [https://admin.phone.cam.ac.uk/telecomms-admin/extensions/search Telecoms office] and find the handset, update the owner information and set the handset association. | ||
Then go and install the handset. If a network connection is added document the patch. | Then go and install the handset. If a network connection is added document the patch. | ||
Revision as of 10:16, 8 January 2015
This is the Telephones content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- http://www.phone.cam.ac.uk/ - Telecoms Office
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Telephones - CL Documentation
- UIS News - All current articles
CL Customer Documentation
Further CL Sys-Admin Documentation
- ???
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All current staff of the collegiate University
Costs
- The CL provides everyone other than visitors with a phone at no cost.
SLA
- N/A
Service Desk Call Handling Procedure
Telephones should be retrieved once a person leaves the department. This shows up on the Voip page as an anomaly. Collect the telephone and return it to GC13. The port can be left as it is, clearing that down is part of the retrieval of computer equipment. On the VoiP anomalies page click on there phone number then click to set the phone as unused.
To assign a un unused phone to somebody go to the VoiP issue page and click select on a free phone. Enter the crusade and tie as owner and contact. Set the phone active. Next update the information held by the Telecoms office and find the handset, update the owner information and set the handset association.
Then go and install the handset. If a network connection is added document the patch.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
- helpdesk@phones.cam.ac.uk (Goes to UIS Telecomms Helpdesk)
- Tel: 37070 (Goes to UIS Telecomms Helpdesk)
- Firstname Lastname
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Telephones Phones Conference International Calls
