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| [[Category:Service Desk Knowledgebase]][[Category:Service Desk Knowledgebase: Template]] | | See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]] |
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| This is the UCS Managed content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
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| If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''.
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| Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']]
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| ==Key Service Description & URLs==
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| * https://git.csx.cam.ac.uk/i/ - UIS Git Repository Hosting Service
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| * http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Git - CL GIT Documentation
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| * [http://news.uis.cam.ac.uk/articles/cindex UIS News - All current articles]
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| ==CL Customer Documentation==
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| * [http://www.cam.ac.uk/cs/ ???]
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| ==CL TechLink Documentation==
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| * [http://www.cam.ac.uk/cs/ ???]
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| ==Underpinning Services==
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| * [http://www.cam.ac.uk/cs/ ???] - ''Any supporting or underpinning services''
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| ==Customer-base for this Service==
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| * All staff and students of the collegiate University - ''Who is entitled to request/view the service (TechLinks only? inc. Alumni?)''
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| ==Costs==
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| * Free to all current staff and students of the collegiate University
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| ==SLA==
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| * [http://www.cam.ac.uk/cs/ ???] - ''Timeframes or service level agreement for fulfilling the service''
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| ==Service Desk Call Handling Procedure==
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| ''Escalation points and key contacts to be defined...''
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| * [http://helpdesk.csx.cam.ac.uk/ RT] tickets can be escalated to the ??? by changing the '''Queue''' to "'''UCS ???'''" with the '''Owner''' set to '''Nobody'''. Tell the requestor:<br /> ''I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.'
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| * [http://helpdesk.csx.cam.ac.uk/ RT] tickets can be escalated to the ??? by changing the '''Owner''' to '''???'''". Tell the requestor:<br /> ''I am passing this request over to ??? who, I'm sure, will be in contact shortly.''
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| * [http://helpdesk.csx.cam.ac.uk/ RT] tickets can be escalated by emailing [mailto:???@cl.cam.ac.uk ???@cl.cam.ac.uk] and setting the '''Status''' to '''@3rdparty'''. Tell the requestor:<br /> ''I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.''
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| == Contacts ==
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| '''Primary'''
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| * [mailto:???@cl.cam.ac.uk ???@cl.cam.ac.uk] (Goes to ???)
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| * [mailto:???@lists.cam.ac.uk ???@lists.cam.ac.uk] (Goes to ???)
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| * Tel: ???
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| '''Other'''
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| * [http://www.lookup.cam.ac.uk/person/crsid/CRSid Firstname Lastname]
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| ==Availability==
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| * Monday:
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| * Tuesday:
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| * Wednesday:
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| * Thursday:
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| * Friday:
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| * Saturday: Closed
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| * Sunday: Closed
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| ==Additional UIS Staff Resources==
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| *
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| ==Hints, Tips & Know Issues==
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| '''Title''' [http://www.lookup.cam.ac.uk/person/??? Person] (Date)
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| ===Info…===
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| ----
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| ==Categorising Keywords==
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| * ''A categorization or service type''
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