Service Desk Knowledgebase: User Accounts and Groups

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This is the User Accounts and Groups content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

CL SysInfo Documentation

People

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

  • RT tickets can be escalated to the ??? by changing the Queue to "UCS ???" with the Owner set to Nobody. Tell the requestor:
    I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated to the ??? by changing the Owner to ???". Tell the requestor:
    I am passing this request over to ??? who, I'm sure, will be in contact shortly.
  • RT tickets can be escalated by emailing ???@cl.cam.ac.uk and setting the Status to @3rdparty. Tell the requestor:
    I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.

Account requests: Go to https://dbwebserver.


UIS Accounts

Note that Reception can do UIS account requests

Outstanding accounts to create for people arriving

Sent into RT from <gt19@cl.cam.ac.uk>

If this is the first time you have carried out this procedure, then first set the printer to lime and click Save in the configuration settings.

  1. Copy CRSid and go to https://dbwebserver.ad.cl.cam.ac.uk/scg/UserAdmin/UserAdministration.aspx and use Find User: CRSid [Lookup].
  2. If no matching record click [Add New User], paste CRSid & click [Validate] to pull in details
  3. Check name entered
  4. Visitors: Account for new user who should be on office list by review date and click [Create Account]
  5. Update RT ticket with comment "Account creation started."
  6. The process then updates AD, email forwarding, LDAP entries and ends with another email coming in to RT in about 30 minutes.

Create home directories for new users

Sent into RT from <gt19@cl.cam.ac.uk>

[NOTE: See http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Users/Adduser and the actual contents of the individual email]

1. When a new RT ticket comes in from the above Create Account process it should be merged with the associated Outstanding accounts to create for people arriving RT ticket for the user.

2. Make sure Pageant.EXE is running and has your private key - by double clicking on CL.ppk or similar.

3. Use PuTTY and go to the CL's ssh-remote-0.cl.cam.ac.uk

4. Make the PuTTY window longer.

5. Type kinit & press [Enter]

6. Enter your CL Password for CRSid@AD.CL.CAM.AC.UK & press [Enter]

7. Type ssh -K laira & press [Enter] to go to the privileged machine laira

8. Give your CL [sudo] password for CRSid: & press [Enter]

9. At the laira:~$ prompt use the actual commands included in the Outstanding accounts to create for people arriving RT ticket email which look similar to: 

 sudo ssh elmer wcc -s CRSid

to check that the string cifsuser is not shown.

9. Then use the emailed commands like: 

 cd /usr/groups/admin/users
 ./makehomedir CRSid UID $PARTITION

to make their home directory.

10. Then: 

 cd /usr/groups/admin/netapp/conf-elmer
 co -l quotas

and you should see 

 RCS/quotas,v  -->  quotas
 revision 1.2182 (locked)
 done

which is fine.

11. Edit the quotas file to add a default entry, checking that the number for the partition user@/vol/vol1/homes-$PARTITION matches with the ./makehomedir CRSID UID $PARTITION used in step 9 above. To do that use vi quotas and [Enter] to edit the file and:

  • /string and [Enter] (to search for a initials of a CRSid slightly before the actual CRSid - which won't be there yet)
  • Ctrl+F to scroll Forward to user@/vol/vol1/homes-$PARTITION area for CRSid (as it's not there yet)
  • Down-arrow to start of line above where it should be.
  • Use Shift+A to enter --INSERT-- mode
  • Insert the line
 user@/vol/vol1/homes-$PARTITION    50G      1M
  • [Esc] out of --INSERT-- mode
  • :wq and [Enter] to write the file and quit vi

GENERAL NOTES on vi

  • /string and [Enter] (search for the string)
  • : = command
  • :w and [Enter] is write
  • :q! and [Enter] = quit without writing (if you mess up!)
  • :help and [Enter] for help
  • Arrow-keys scroll around text
  • Ctrl+F to page-down scroll through text
  • Shift+A to go into --INSERT-- mode at end of line
  • a to go into --INSERT-- mode at the cursor
  • [Esc] escape out of --INSERT-- mode


12. rcsdiff quotas and [Enter] to check what changes have actually been made

13. ci -u quotas to check-in and add a comment of the RT ticket number e.g. RT #94171 then [Enter] and exit with .[Enter]

14. Then:- 

 cd /usr/groups/admin/netapp
 make maintain

Takes couple of minutes and you will then see things like: 

 elmer: quota resize vol9 done


15. Then:- 

 cd /global/src/etc/amd.conf
 make inst

(give your CL [sudo] password for CRSid: & press [Enter] if required)

and you will see: 

 localhost: updating host localhost
 localhost: maps: updating
 localhost: updating of localhost finished
 -r--r--r--. 1 root root 206 Feb 17  2004 /anfs/master/dist/all/etc/amd.conf/maps

16. Use exit and [Enter] to close down PuTTY

17. In RT put in a comment Print out of password now required (process to be sorted by Graham by printing to "lime" in Reception)

Contacts

Primary

Other

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Additional CL Staff Resources

Hints, Tips & Know Issues

Title Person (Date)

Categorising Keywords

  • User Accounts Groups creation recreation locked out quota conference snapshots
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