Service Desk Knowledgebase: Windows: Difference between revisions
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* [http://www.cam.ac.uk/cs/ ???] - ''A description of the service'' | * [http://www.cam.ac.uk/cs/ ???] - ''A description of the service'' | ||
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Windows | * http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Windows | ||
[http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use @UC_CL_SysAdm) | |||
==CL Customer Documentation== | ==CL Customer Documentation== | ||
Revision as of 15:35, 20 November 2014
This is the Windows content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- ??? - A description of the service
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Windows
Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Windows7 - Licensing Windows 7
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Office2010 - Licensing Office
- http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Matlab - Installing Matlab on Windows
CL TechLink Documentation
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
- The admin and support staff have Windows boxes in the main
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- ??? - Timeframes or service level agreement for fulfilling the service
Service Desk Call Handling Procedure
Escalation points and key contacts to be defined...
- RT tickets can be escalated to the win-admin team by changing the Queue to "win-admin" with the Owner set to Nobody. Tell the requestor:
I am passing this request over to our Windows Admin team who, I'm sure, will be in contact shortly.
Contacts
Primary
- ???@cl.cam.ac.uk (Goes to ???)
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional UIS Staff Resources
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- Microsoft Windows PC
