Service Desk Knowledgebase: Windows: Difference between revisions

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[[Category:Service Desk Knowledgebase]]
[[Category:Service Desk Knowledgebase]]
<br>
<br />
This is the Windows content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.  
This is the Windows content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.  


If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk  sys-admin-aside@cl.cam.ac.uk]'''.
If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email<br /> '''[mailto:sys-admin-aside@cl.cam.ac.uk  sys-admin-aside@cl.cam.ac.uk]'''.


Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']]  
Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']]  
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* See http://www.cl.cam.ac.uk/local/sys/microsoft/
* See http://www.cl.cam.ac.uk/local/sys/microsoft/


==CL Sys-Admin Documentation==
==Further CL Sys-Admin Documentation==
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Windows7 - Licensing Windows 7
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Windows7 - Licensing Windows 7
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Office2010 - Licensing Office
* http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Software/Office2010 - Licensing Office
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==SLA==
==SLA==
* [http://www.cam.ac.uk/cs/ ???] - ''Timeframes or service level agreement for fulfilling the service''
* N/A


==Service Desk Call Handling Procedure==
==Service Desk Call Handling Procedure==
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* Sunday: Closed
* Sunday: Closed


==Additional UIS Staff Resources==
==Additional CL Staff Resources==
*
* ???


==Hints, Tips & Known Issues==
==Hints, Tips & Known Issues==

Revision as of 18:03, 20 November 2014


This is the Windows content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Documentation

Underpinning Services

  • ??? - Any supporting or underpinning services

Customer-base for this Service

  • All staff and students of the Computer Laboratory
  • The admin and support staff have Windows boxes in the main

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

Escalation points and key contacts to be defined...

  • RT tickets can be escalated to the win-admin team by changing the Queue to "win-admin" with the Owner set to Nobody. Tell the requestor:
    I am passing this request over to our Windows Admin team who, I'm sure, will be in contact shortly.

Contacts

Primary

Other

Availability

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday: Closed
  • Sunday: Closed

Additional CL Staff Resources

  • ???

Hints, Tips & Known Issues

Title Person (Date)

Categorising Keywords

  • Microsoft Windows PC
Retrieved from "https://wiki.cam.ac.uk/wiki/cl-sys-admin/index.php?title=Service_Desk_Knowledgebase:_Windows&oldid=377"