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| [[Category:Service Desk Knowledgebase]] | | [[Category:Service Desk Knowledgebase]] |
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| | See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]] |
| This is the Wireless Access content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
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| If CL staff need to '''''tell the Service Desk team''''' about problems with this service please email<br /> '''[mailto:sys-admin-aside@cl.cam.ac.uk sys-admin-aside@cl.cam.ac.uk]'''.
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| Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']]
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| ==Key Service Description & URLs==
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| * [https://www.cl.cam.ac.uk/local/sys/network/wireless/ Wireless Network Access] at the Computer Lab
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| * Computer Lab UniOfCam '''Ticket Console''' https://www.wireless.cam.ac.uk/inst/CL/
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| * [http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/ ???] - ''CL Sys-Admin Documentation''
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| * [http://www.cl.cam.ac.uk/news/category/sys-admin/ Computer Laboratory News] (Twitter use '''@UC_CL_SysAdm''')
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| ==CL Customer Documentation==
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| * [http://www.cam.ac.uk/cs/ ???]
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| ==Further CL Sys-Admin Documentation==
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| * N/A
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| ==Underpinning Services==
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| * [http://www.cam.ac.uk/cs/ ???] - ''Any supporting or underpinning services''
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| ==Customer-base for this Service==
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| * All staff and students of the Computer Laboratory
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| ==Costs==
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| * Free to all current staff and students of the Computer Laboratory
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| ==SLA==
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| * N/A
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| ==Service Desk Call Handling Procedure==
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| ''Escalation points and key contacts to be defined...''
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| * [https://rt.cl.cam.ac.uk RT] tickets can be escalated to the ??? by changing the '''Queue''' to "'''UCS ???'''" with the '''Owner''' set to '''Nobody'''. Tell the requestor:<br /> ''I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.''
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| * [https://rt.cl.cam.ac.uk RT] tickets can be escalated to the ??? by changing the '''Owner''' to '''???'''". Tell the requestor:<br /> ''I am passing this request over to ??? who, I'm sure, will be in contact shortly.''
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| * [https://rt.cl.cam.ac.uk RT] tickets can be escalated by emailing [mailto:???@cl.cam.ac.uk ???@cl.cam.ac.uk] and setting the '''Status''' to '''@3rdparty'''. Tell the requestor:<br /> ''I am passing this request over to our ??? team who, I'm sure, will be in contact shortly.''
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| == Contacts ==
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| '''Primary'''
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| * [mailto:???@cl.cam.ac.uk ???@cl.cam.ac.uk] (Goes to ???)
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| * [mailto:???@lists.cam.ac.uk ???@lists.cam.ac.uk] (Goes to ???)
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| * Tel: ???
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| '''Other'''
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| * [http://www.lookup.cam.ac.uk/person/crsid/CRSid Firstname Lastname]
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| ==Availability==
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| * Monday:
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| * Tuesday:
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| * Wednesday:
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| * Thursday:
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| * Friday:
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| * Saturday: Closed
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| * Sunday: Closed
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| ==Additional CL Staff Resources==
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| * ???
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| ==Hints, Tips & Known Issues==
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| '''Title''' [http://www.lookup.cam.ac.uk/person/??? Person] (Date)
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| The info...
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| ----
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| ==Categorising Keywords==
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| * ''A categorization or service type''
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