Service Desk Knowledgebase: Wireless Network Access: Difference between revisions

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==Service Desk Call Handling Procedure==
==Service Desk Call Handling Procedure==
* Tickets for '''Events''' that require wireless network access can be generated using the Computer Lab UniOfCam '''Ticket Console''' at https://www.wireless.cam.ac.uk/inst/CL/ send the requestor both a '''CSV''' file ('''Save''') and a '''PDF''' file ('''Print''') of their tickets. (You may need to install [http://www.cutepdf.com/Products/CutePDF/writer.asp CutePDF Writer & the converter] to print to a PDF file in Windows.)
* UniOfCam tickets for '''Events''' that require wireless network access can be generated using the Computer Lab UniOfCam '''Ticket Console''' at https://www.wireless.cam.ac.uk/inst/CL/ send the requestor both a '''CSV''' file ('''Save''') and a '''PDF''' file ('''Print''') of their tickets. (You may need to install [http://www.cutepdf.com/Products/CutePDF/writer.asp CutePDF Writer & the converter] to print to a PDF file in Windows.)
* [https://rt.cl.cam.ac.uk RT] tickets can be escalated to the experts by leaving the '''Queue''' as '''sys-admin''' with the '''Owner''' set to '''Nobody''' and the '''Status''' set to '''New'''.  Tell the requestor:<br /> ''I am passing this request over to our experts who, I'm sure, will be in contact shortly.''
* [https://rt.cl.cam.ac.uk RT] tickets can be escalated to the experts by leaving the '''Queue''' as '''sys-admin''' with the '''Owner''' set to '''Nobody''' and the '''Status''' set to '''New'''.  Tell the requestor:<br /> ''I am passing this request over to our experts who, I'm sure, will be in contact shortly.''


Revision as of 11:33, 8 January 2015


This is the Wireless Network Access content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

  • N/A

Underpinning Services

  • The Computer Lab has the following ESSIDs: Eduroam, UniOfCam (was Lapwing), a wgb "open access" guest network, and an old (deprecated) w-107-CB3-0FD wireless network.

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all Eduroam users
  • Free UniOfCam tickets for visiting colleagues
  • Free guest access using wgb

SLA

  • N/A

Service Desk Call Handling Procedure

  • UniOfCam tickets for Events that require wireless network access can be generated using the Computer Lab UniOfCam Ticket Console at https://www.wireless.cam.ac.uk/inst/CL/ send the requestor both a CSV file (Save) and a PDF file (Print) of their tickets. (You may need to install CutePDF Writer & the converter to print to a PDF file in Windows.)
  • RT tickets can be escalated to the experts by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to New. Tell the requestor:
    I am passing this request over to our experts who, I'm sure, will be in contact shortly.

Contacts

Primary

Other

Availability

  • 24x7

Hints, Tips & Known Issues

Title Person (Date)

The info...

Categorising Keywords

  • Wireless Network Access Eduroam UniOfCam w-107-CB3-0FD wgb
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