Service Desk Knowledgebase: Wireless Network Access

This is the Wireless Network Access content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Wireless Network Access at the Computer Lab
• Computer Lab UniOfCam Ticket Console: https://www.wireless.cam.ac.uk/inst/CL/
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

William Gates Building Floor Plans (inc. Room Codes):

• Ground floor (G)
• First floor (F)
• Second floor (S)
• Find a room

Further CL Sys-Admin Resources

• Computer Lab UniOfCam Ticket Console: https://www.wireless.cam.ac.uk/inst/CL/
• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/WirelessAccesspoints - Wireless network access point setup

Underpinning Services

• The Computer Lab has the following ESSIDs:
  • Eduroam
  • UniOfCam (was Lapwing)
  • A wgb "open access" guest network
  • An old (deprecated) w-107-CB3-0FD wireless network.

Customer-base for this Service

• The customer-based depends on the ESSID:
  • All Eduroam users (on Eduroam)
  • All valid Raven accounts and UniOfCam ticket holders (on UniOfCam)
  • "Guests" (on wgb)
  • Staff and research students (on the old and depricated w-107-CB3-0FD)

Costs

• Free to all the customer-base

SLA

• N/A

Service Desk Call Handling Procedure

• UniOfCam tickets for Events that require wireless network access can be generated using the Computer Lab UniOfCam Ticket Console at https://www.wireless.cam.ac.uk/inst/CL/ send the requestor both a CSV file (Save) and a PDF file (Print) of their tickets. (You may need to install CutePDF Writer & the converter to print to a PDF file in Windows.)

• RT tickets can be escalated to the experts by leaving the Queue as sys-admin with the Owner set to Nobody and the Status set to New. Tell the requestor:
  I am passing this request over to our experts who, I'm sure, will be in contact shortly.

Contacts

Primary

• sys-admin-comment@cl.cam.ac.uk (Goes to CL back office staff)

Availability

• 24x7

Hints, Tips & Known Issues

Title

Firstname Lastname (Date)

The info...

Categorising Keywords

• Wireless Network Access Eduroam UniOfCam w-107-CB3-0FD wgb