Service Desk Knowledgebase: XenE
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This is the XenE content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Xen virtual machine monitor
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/XenE - - CL Sys-Admin Documentation
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/XeneAdmin - CL Documentation
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
Further CL Sys-Admin Documentation
- ???
Underpinning Services
- ??? - Any supporting or underpinning services
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all current staff and students of the Computer Laboratory
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated leaving the queue as Sys-Admin by leaving the Owner asNobody" and the Status as New. Tell the requestor:
I am passing this request over to the Xen experts who, I'm sure, will be in contact shortly.
Dealing with the XenPool Machines
- Use Remote Desktop Connection (RDP) to go to ts01.ad.cl.cam.ac.uk and login using your CRSid@ad.cl.cam.ac.uk account
- Use [Start] All Programs > Citrix > Citrix XenCenter
- Wait - Citrix XenCenter takes a long while to start up!
The First time it is run (or if no Xen pools are found) the pools of machines need to be added using:
- Click XenCenter (in left panel)
- Click Add a server (in right panel)
- Set Server: xene-pool1
- Set User name: root
- Set Password: "Enable password"
- Click [Add]
- Click Add a server (in right panel)
- Set Server: xene-pool2
- Set User name: root
- Set Password: "Enable password"
- Click [Add]
- Click Add a server (in right panel)
- Set Server: xene-pool3
- Set User name: root
- Set Password: "Enable password"
- Click [Add]
- Click Add a server (in right panel)
- Set Server: xene-pool4
- Set User name: root
- Set Password: "Enable password"
- Click [Add]
To finish:
- Close down Citrix XenCenter with [X]
- Use [Start] [Log off] to terminate your RDP to the TS01 terminal server
Contacts
Primary
- pb22@cl.cam.ac.uk if URGENT for Piete Brooks
- ???@lists.cam.ac.uk (Goes to ???)
- Tel: ???
Other
Availability
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday: Closed
- Sunday: Closed
Additional CL Staff Resources
- ???
Hints, Tips & Known Issues
Title Person (Date)
Categorising Keywords
- XenE Xen XenAppliance XenEnterprise XenServer
