Service Desk Knowledgebase: Building Services

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This is the Building Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

William Gates Building Floor Plans (inc. Room Codes):

CL Customer Documentation

Further CL Sys-Admin Resources

  • N/A

Underpinning Services

  • N/A

Customer-base for this Service

  • All staff and students of the Computer Laboratory

Costs

  • Free to all current staff and students of the Computer Laboratory

SLA

  • N/A

Service Desk Call Handling Procedure

  • Requests for non computer equipment Any request for office furniture etc should be moved on to the building-services queue as follows: RT tickets can be escalated to the Building Services team by changing the Queue to building-services with the Owner set to Nobody and the Status as new. Tell the requestor:
    I am passing this request over to our Building Services team who, I'm sure, will be in contact shortly.

Contacts

Primary

Availability

  • Monday: 8.30-16.30
  • Tuesday: 8.30-16.30
  • Wednesday: 8.30-16.30
  • Thursday: 8.30-16.30
  • Friday: 8.30-16.00
  • Saturday: Closed
  • Sunday: Closed

Hints, Tips & Known Issues

Title

Person (date)

Info

Categorising Keywords

  • Building Services Fire
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