Service Desk Knowledgebase: CamCORS

This is the CamCORS content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *CL* service. If you know more about this *CL* service please feel free to add to the knowledge about that it.

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*NON-CL* Service Key Description & Information

• Welcome to CamCORS
• CamCORS FAQ

CL Service Key Description & Information

• CL CamCORS Supervisor Registration

Service Desk Call Handling Procedure

• Whilst the the CL does NOT run the CamCORS service our User Admin team does have limited delegated administration abilities on the CamCORS system. If in doubt you should check with our User Admin team before customers are passed to the CamCORS Helpdesk.

• Customers can be passed to the CamCORS Helpdesk by forwarding the phone call/email. RT tickets should then have the Status set to Resolved. Tell the requestor:
  I am passing this request over to the CamCORS Helpdesk.

Contacts

• C Experts list
• Email: help@camcors.cam.ac.uk
• Tel: (01223-7) 66411

Front-line Availability

• Monday: ???
• Tuesday: ???
• Wednesday: ???
• Thursday: ???
• Friday: ???
• Saturday: ???
• Sunday: ???

CL Public Documentation

• Why can't I login to CamSIS, CHRIS or another service that requires a Raven password?

Catalogue Keywords

• NON-CL CamCORS