Service Desk Knowledgebase: Cambridge Graduate Supervision Reporting System (CGSRS)
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This is the Cambridge Graduate Supervision Reporting System (CGSRS) AKA "CamGRAD" content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you know more about this *NON-CL* service please feel free to add to the knowledge about that it.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
*NON-CL* Key Service Description & URLs
Service Desk Call Handling Procedure
- The Service Desk does not deal with calls about the CGSRS (also known as "CamGRAD") unless the problem lies with the Raven authentication process itself (see below). An authentication CRSid must have the correct permissions to logion which is the CGSRS's responsibility.
- Customers can be passed to the CGSRS's Helpdesk giving them the contact details below. RT tickets should then have the Status set to Resolved.
Contacts
Front-line Availability
- Monday: ???
- Tuesday: ???
- Wednesday: ???
- Thursday: ???
- Friday: ???
- Saturday: ???
- Sunday: ???
CL Public Documentation
Hints & Tips about this Service
Title Person (Date)
Info...
Catalogue Keywords
- Non-CL Cambridge Graduate Supervision Reporting System
