Service Desk Knowledgebase: Digital Services

This is the Digital Services content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle incidents, problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email cs-sdadmin@lists.cam.ac.uk or ring the hotline 35464.

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Key Service Description & URLs

• Digital Services (formerly CARET and ESS) are based in the UL
• University Timetable at https://www.timetable.cam.ac.uk/
• The timetable service itself is being supported by us here in Digital Services - ie use of the system by students and by administrative staff. Students can access their timetables directly on the server, or can create an iCal feed to be loaded on to their Google calendars.

Service Desk Call Handling Procedure

• Customers can be passed to the Digital Services giving them the contact details below. RT tickets should then have the Status set to Resolved.

Contacts

Primary

• help@timetable.cam.ac.uk
• Tel: ???
• Digital Services, Cambridge University Library, West Road, Cambridge CB3 9RD

Other

• "?" Experts list

Front-line Availability

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

Saturday: Closed

Sunday: Closed

Hints & Tips about this Service

Title Person (Date)

Info...

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Categorising Keywords

• NON-CL Digital Services