Service Desk Knowledgebase: File Server
This is the File Server content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & URLs
- Filespace in cl.cam.ac.uk - File Server is also known as: NetApp Filer "Elmer" and as the virtual disk server "Eldo"
- Computer Laboratory News (Twitter use @UC_CL_SysAdm)
CL Customer Documentation
- Information for Windows users
- Remote file access using WebDAV
- Information for Mac OS X users
- Kerberos access to the filer
Further CL Sys-Admin Resources
- http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/NetApp - Sys-Admin Notes on the NetApp File Server
Underpinning Services
- Network, LDAP servers
Customer-base for this Service
- All staff and students of the Computer Laboratory
Costs
- Free to all members of the Computer Laboratory who have a CL account, all accounts are allocated a default quota of 50G at account creation. Allocation of extra space is on a discretionary basis - see Quota Increases.
SLA
- N/A
Service Desk Call Handling Procedure
- RT tickets can be escalated by changing the Queue to backoffice with the Owner set to Nobody and the Status as new. Tell the requestor:
I am passing this request over to the experts who, I'm sure, will be in contact shortly.
Contacts
Primary
- maj1@cl.cam.ac.uk (Goes to Martyn Johnson)
Availability
- 24x7
Hints, Tips & Known Issues
Slogin-serv & Filer Home directory
Piete Brooks (12/3/15)
If connecting to slogin-serv.cl.cam.ac.uk you will login to one of the two reasonably "std lab" machines (based on current usage) and see either of the prompts:
svr-ssh-1:~$ (the virtual server)
or
sandy:~$ (the physical server)
Each of these machines require their own separate & time-limited krbtgt to use the Kerberos authenication protocol to access the departmental filer for things such as your home directory (/home/CRSid). If the key has timed-out you can request a fresh krbtgt manually using the “kinit” command on each of the servers. You can see the current state of your krbtgt using "cl-krenew --status".
Categorising Keywords
- File-server File server Filer Elmer Eldo
