Service Desk Knowledgebase: Lecture Theatre and AV

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This is the Lecture Theatre and AV content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

CL Customer Documentation

Further CL Sys-Admin Resources

William Gates Building Floor Plans (inc. Room Codes):

Underpinning Services

  • Networking & general Building Services

Customer-base for this Service

  • All staff and research students of the Computer Laboratory (not available to undergraduates. Outside meetings possible at a cost.

Costs

  • Free to all current staff and research students of the Computer Laboratory. Costs involved for outside meetings.

SLA

  • N/A

Service Desk Call Handling Procedure

  • RT tickets can be escalated to the AV team by changing the Queue to av-admin with the Owner set to Nobody and the Status set to new AND email Brian Jones using bdj23@cam.ac.uk outside of RT so he's aware. Tell the requestor:
    I am passing this request over to the AV team who, I'm sure, will be in contact shortly.
  • If urgent phone one of the contacts below

To book meeting and teaching rooms

Requesters should be referred to check out the availability at the Meeting and teaching rooms page at http://www.cl.cam.ac.uk/local/wgb/meetingrooms.html and told they must booked in advance via reception@cl.cam.ac.uk. Note that there may not be assistance available on any particular day - we advise anyone who is not familiar with the AV systems to visit beforehand. Contact bdj23@cam.ac.uk or ncc25@cam.ac.uk to arrange such a visit.

Contacts

Primary

Availability

  • Rooms are available outside normal hours to those with keys to get in. The UIS have permits to get people into the AV room.

Hints, Tips & Known Issues

Title

Person (Date)

Info

Categorising Keywords

  • Lecture Theatre AV Audio Visual Meeting Rooms
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