Service Desk Knowledgebase: Licensed Software

This is the Licensed Software content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

Software installation under Unix
MATLAB
(La)TeX under Unix - installed under Linux, licenses required for editors under Windows.
Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

N/A

Further CL Sys-Admin Resources

People

Underpinning Services

N/A

Customer-base for this Service

All staff & students of the Computer Laboratory

Costs

Free to all current staff & students of the Computer Laboratory except for MS Office...
Office licences are provided free to staff & research students of the Computer Laboratory who use Windows as their primary O/S BUT in other case (e.g. Mac Office or taught students) the purchase must be funded.

SLA

N/A

Service Desk Call Handling Procedure

RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Mathematica: - we have a limited licence for this RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.

Matlab under Linux: - We have some licences in addition to the Matlab Site Licence. Normally people can just access Matlab on Lab machines via /usr/groups/matlab/current/bin/matlab. [NOTE: Matlab server is now lmserv-matlab.cl.cam.ac.uk not lmserv-matlab-research.cl.cam.ac.uk] RT tickets can be escalated to Chris Hadley by changing the Owner to ckh11 & Status as new. Tell the requestor:
I am passing this request over to Chris Hadley who, I'm sure, will be in contact shortly.

Matlab under Windows: - We have some licences in addition to the Matlab Site Licence. [NOTE: Matlab server is now lmserv-matlab.cl.cam.ac.uk not lmserv-matlab-research.cl.cam.ac.uk] RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new.. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

Windows: - We have an academic alliance site licence which gives us access to Windows O/S & Servers. Accounts are only issued to students and faculty of the Computer Laboratory. If users are asking if they have an account or have forgotten the password you can tell them to login to the site via the "Microsoft Dreamspark for Academic Institutions" link on http://www.cl.cam.ac.uk/local/sys/microsoft/mssoftware.html and request a password re-issue using the address in the form crsid@cam.ac.uk for students on taught courses and GivenName.FamilyName@cl.cam.ac.uk for others including research students [NOTE: They may have Cert of Postgraduate Study in Jackdaw during their first year of a PhD - taught MPhils have Master of Philosophy]. Tell them to check the spam folder as the email will not come form Cambridge and can easily get trapped by spam filters.
RT tickets can be escalated to Graham Titmus by changing the Queue to win-admin and Owner to gt19 & Status as new. Tell the requestor:
I am passing this request over to Graham Titmus who, I'm sure, will be in contact shortly.

MS Office: - Office licences are provided free to staff & research students of the Computer Laboratory who use Windows as their primary O/S BUT in other case (e.g. Mac Office or taught students) the purchase must be funded.

Contacts

Primary

Availability

Monday to Friday 9am - 5pm

Hints, Tips & Know Issues

DreamSpark Premium Account

Graham Titmus (30/01/2015)

All new faculty and students members of the Computer Laboratory get a DreamSpark Premium account and will receive an account registration email like below from Microsoft using kivuto.com. The Help Section of the website can be found at http://e5.onthehub.com/WebStore/Support/WebStoreHelpContents.aspx?ws=a84da659-c18b-e011-969d-0030487d8897&vsro=8

From: University Of Cambridge - Computer Science - DreamSpark Premium <noreply@kivuto.com>
Date: 28 January 2015 at 10:52
Subject: An account has been created for you
To: Fred.Smith@cl.cam.ac.uk

** This is an automated message --
please do not reply as you will not receive a response. **

Welcome Fred.Smith@cl.cam.ac.uk to your DreamSpark WebStore:
University Of Cambridge - Computer Science - DreamSpark Premium

You'll be excited to know a user account was just created for
you at your school's DreamSpark WebStore. With it, you can
download and access a wide range of Microsoft developer tools,
servers, and platforms for free!

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1 step! Clicking the registration link below will send you to
a page where you'll be asked to create a unique password for
your account. Once that's complete, you're done!

Complete Your Registration:
http://e5.onthehub.com/d.ashx?s=1wzju6bfzi&u=6eza39b6-dbz6-e411-9508-b8ca2a5db7a1

If you are redirected to your institution's internal sign-in
page, use your institution credentials.

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If you have any questions, please see the Help section of the website.

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University Of Cambridge - Computer Science - DreamSpark Premium
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Categorising Keywords

Matlab Mathematica Windows MS Office Latex Linux

Service Desk Knowledgebase: Licensed Software

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