Service Desk Knowledgebase: MIMAS National Dataset Service

This is the MIMAS National Dataset Service content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you are involved with the provision of this service please feel free to add to the knowledge about that it.

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Key Service Description & URLs

• Mimas

Service Desk Call Handling Procedure

• Customers can be passed on by giving them the contact details below. RT tickets should then have the Status set to Resolved.

Contacts

• Questions about MIMAS are now directed to the University Library or directly to the team at Manchester.
• MIMAS contact web-page http://mimas.ac.uk/contact/
• UL contact web-page http://www.lib.cam.ac.uk/eresources/help/journals/problem.php

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