Service Desk Knowledgebase: NON-CL Service template contents page

This is the ??? content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you know more about this *NON-CL* service please feel free to add to the knowledge about that it.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

*NON-CL* Key Service Description & URLs

• Service Home Page http://www.???.cam.ac.uk/
• Service FAQs http://www.???.cam.ac.uk/

Service Desk Call Handling Procedure

• Customers can be passed to the ????? by giving them the contact details below. RT tickets should then have the Status set to Resolved.

Contacts

Primary:

• Email: mailto@????
• Tel: ???? ??????
• Fax: ???? ??????
• Address: * ??? Map

• Person

Other:

Front-line Availability

• Monday: ???
• Tuesday: ???
• Wednesday: ???
• Thursday: ???
• Friday: ???
• Saturday: ???
• Sunday: ???

Hints, Tips & Known Issues

Title Person (Date)

Info...

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Catalogue Keywords

• Non-CL ???