Service Desk Knowledgebase: OpenRoomMap

This is the OpenRoomMap content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• OpenRoomMap
• Computer Laboratory News (Twitter use @UC_CL_SysAdm)

CL Customer Documentation

• Find a room

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/HelpDesk/Documentation - ORM

Underpinning Services

• ??? - Any supporting or underpinning services

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Free to all current staff and students of the Computer Laboratory

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets about server issues can be escalated to dtg-www@cl.cam.ac.uk by adding them as a Requestor (or can't use a comment) and setting Status set to stalled and use Reply to tell the original requestor AND the dtg-www group:
  I am passing this request over to the dtg-www group as they provide the server. Hopefully they will be in contact shortly.

Contacts

Primary

• dtg-www@cl.cam.ac.uk (Goes to the group who runs the server)

Other

• Firstname Lastname

Availability

• 24x7

Hints, Tips & Known Issues

Title

Firstname Lastname (Date)

Info...

Categorising Keywords

• OpenRoomMap