Service Desk Knowledgebase: Purchasing

This is the Purchasing content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.

If CL staff need to tell the Service Desk team about problems with this service please email
sys-admin-aside@cl.cam.ac.uk.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• Purchasing – policy and guidelines
• UIS News - All current articles

CL Customer Documentation

• ???

Further CL Sys-Admin Resources

• http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk/Purchasing - Purchasing Apples

Underpinning Services

• None

Customer-base for this Service

• All staff and students of the Computer Laboratory

Costs

• Most purchases need to be funded by a research grant or other source of funds. Requests from Research students should be made via their supervisor. Requests from Research Assistants should be approved by their supervisor.
• Requests for items under laboratory funding will need a supporting case if not for standard items.

SLA

• N/A

Service Desk Call Handling Procedure

• RT tickets can be escalated by changing the Queue to backoffice with the Owner set to Nobody and the Status as new. Tell the requestor:
  I am passing this request over to the experts who, I'm sure, will be in contact shortly.

NOTE: If the RT ticket has not been taken in TWO DAYS then follow up by emailing gt19@cam.ac.uk.

Contacts

Primary

• gt@cl.cam.ac.uk (Goes to Graham Titmus)
• pb22@cl.cam.ac.uk (Goes to Piete Brooks)

Availability

• N/A

Hints, Tips & Known Issues

Title

Firstname Lastname (Date)

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Categorising Keywords

• purchasing software hardware consumables Apple Mac iMac iPhone