Service Desk Knowledgebase: StASSH - Schools of Arts and Humanities & Social Sciences central storage project

This is the StASSH - Schools of Arts and Humanities & Social Sciences central storage project content page of the UCS Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you know more about this service please feel free to add to the knowledge about that it.

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*NON-CL* Key Service Description & URLs

• StASSH is a central storage server project (primarily) for backups for the Schools of Arts and Humanities & Social Sciences. The primary server will go into the Soulsby Building and the replica will go to Redstone.
• Service Home Page http://wiki.cam.ac.uk/schools-storage
• How to use StASSH https://wiki.cam.ac.uk/schools-storage/Scripts_and_commands

Service Desk Call Handling Procedure

• Problems should be sent to Ucam-stassh-tech@lists.cam.ac.uk as the UCS only hosts the system (primarily used for backups) rather than supporting it. RT tickets should then have the Status set to Resolved.

Contacts

Primary contact:

• Ucam-stassh-tech@lists.cam.ac.uk

The Ucam-stassh-tech@lists.cam.ac.uk mailing list is run by:

• Bob Dowling
• Andrew Gerrard
• Craig Peacock
• Jennifer Pollard

Front-line Availability

• Monday: ???
• Tuesday: ???
• Wednesday: ???
• Thursday: ???
• Friday: ???
• Saturday: ???
• Sunday: ???

Catalogue Keywords

• Non-CL StASSH