Service Desk Knowledgebase: University Lookup Service

This is the University Lookup Service content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this UIS service. If you are involved with the provision of this service please feel free to add to the knowledge about that it.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

Key Service Description & URLs

• http://www.lookup.cam.ac.uk/
• Introduction to University Lookup Directory
• To enable your Leaving email address autoreply (before leaving Cambridge) see http://www.ucs.cam.ac.uk/docs/infosheets/is29/is29#coa

Service Desk Call Handling Procedure

• Service provision RT calls can be escalated by emailing lookup-support@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
  I am passing this request over to our Lookup Service team who, I'm sure, will be in contact shortly.

• Data queries RT calls can be escalated by emailing lookup-admin@ucs.cam.ac.uk and setting the Status to @3rdparty. Tell the requester:
  I am passing this request over to our Lookup Admin team who, I'm sure, will be in contact shortly.

Contacts

Primary

• lookup-support@ucs.cam.ac.uk (Service provision)
• lookup-admin@ucs.cam.ac.uk (Data queries)

Other

• Ruth Charles
• Al Kitching
• Guy Goodrick
• Phil Shore (Development)
• Dean Rasheed (Development)

UCS Public Documentation

• University Lookup Directory
• Web Lookup

Hints, Tips & Known Issues

Editing a lookup group (Ian Mackey, 10:11, 3 October 2014):

• Go to the lookup page for the group in question (e.g. http://www.lookup.cam.ac.uk/group/groupname)
• Click on the "Members" tab along the top.
• Click on the [Edit] button below the list of names.
• Presented with an open "Text box" below the phrase "Add members", click in that box and simply start to enter the CRSID of the person you want to add.
• The web page will "auto-complete" CRSID and username as you type.
• You are presented with a (shortening with every character entered) list of names, simply click on the name required.

• Repeat this process, one line at a time, until you have all the members added that you wish.
• Once you have finished, click on the [Save] button on the bottom at the bottom left of the page.

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