View source for Service Desk Knowledgebase

Go to the [http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo SysInfo] main page.<br /> Go to the [http://www.wiki.cl.cam.ac.uk/rowiki/SysInfo/HelpDesk SysInfo/Helpdesk] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/Administration CL Administration] page.<br /> Go to the [https://dbwebserver.ad.cl.cam.ac.uk/SCG/ CL SCG Database] page.<br />
Go to the [https://rt.cl.cam.ac.uk Computer Lab RT] <br />

If CL staff need to '''''tell the Service Desk team''''' about problems with a service please email '''[mailto:sys-admin-aside@cl.cam.ac.uk  sys-admin-aside@cl.cam.ac.uk]'''.

This is the CL Wiki homepage of Service Desk Knowledgebase.  The objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them.  The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.  It's not a clever knowlegebase like [http://www.kbpublisher.com/ KBPublisher], just a bunch of Wiki pages that serve a purpose.

Please do not edit this page, however if you are a provider of one of the services listed here please feel free to add to the "knowledge" about that service on the appropriate [[Service Desk Knowledgebase: Template | contents page]].


=CL SERVICE PORTFOLIO=

==AV==
* See [[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]

==BMC==
* See [[Service Desk Knowledgebase: Remote Management | Remote Management]]

==[[Service Desk Knowledgebase: Building Services | Building Services]]==

==Certificates==
* See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]]

==[[Service Desk Knowledgebase: Condor | Condor]]==

==Computers for New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==Eduroam==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==Equipment for New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==Git Repository Hosting Service==
* See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]]

==IPMI==
* See [[Service Desk Knowledgebase: Remote Management | Remote Management]]

==Junk Mail==
* See [[Service Desk Knowledgebase: Spam | Spam]]

==Lapwing==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==[[Service Desk Knowledgebase: Lecture Theatre and AV | Lecture Theatre and AV]]==

==[[Service Desk Knowledgebase: Licensed Software | Licensed Software]]==

==Licences==
* See [[Service Desk Knowledgebase: Licensed Software | Licensed Software]]

==[[Service Desk Knowledgebase: Linux | Linux]]==

==Linux packages==
* See [[Service Desk Knowledgebase: Linux | Linux]]

==Machine Failures==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==Machines for New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==[[Service Desk Knowledgebase: Mail Support | Mail Support]]==

==MCS Room==
* See [[Service Desk Knowledgebase: UIS Managed | UIS Managed]]

==[[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]==

==[[Service Desk Knowledgebase: Networking | Networking]]==

==New Arrivals==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==[[Service Desk Knowledgebase: OpenRoomMap | OpenRoomMap]]==

==PCU==
* See [[Service Desk Knowledgebase: Printing | Printing]]

==Photonics access requests==
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]

==[[Service Desk Knowledgebase: Printing | Printing]]==

==[[Service Desk Knowledgebase: Postmaster | Postmaster]]==

==[[Service Desk Knowledgebase: Purchasing | Purchasing]]==

==[[Service Desk Knowledgebase: Remote Access | Remote Access]]==

==[[Service Desk Knowledgebase: Remote Management | Remote Management]]==

==[[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]]==

==[[Service Desk Knowledgebase: Resources | Resources]]==

==RT==
* See [[Service Desk Knowledgebase: Request Tracker (RT) | Request Tracker (RT)]]

==[[Service Desk Knowledgebase: Spam | Spam]]==

==[[Service Desk Knowledgebase: Sys-Admin | Sys-Admin]]==

==[[Service Desk Knowledgebase: Telephones | Telephones]]==

==Upgrades==
* See [[Service Desk Knowledgebase: Resources | Resources]]

==University Cards==
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]

==[[Service Desk Knowledgebase: UIS Managed | UIS Managed]]==

==UniOfCam==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==University Cards==
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]

==University Wireless Service==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==[[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]==

==User Administration==
* See [[Service Desk Knowledgebase: User Accounts and Groups | User Accounts and Groups]]

==Verex==
* See [[Service Desk Knowledgebase: Mifare (University) Cards | Mifare (University) Cards]]

==W-107-CB3-0FD==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==[[Service Desk Knowledgebase: Windows | Windows]]==

==WGB==
* See [[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]

==[[Service Desk Knowledgebase: WWW | WWW]]==

==[[Service Desk Knowledgebase: Wireless Network Access | Wireless Network Access]]==

==Xen==
* See [[Service Desk Knowledgebase: XenE | XenE]]

==XenAppliance==
* See [[Service Desk Knowledgebase: XenE | XenE]]

==[[Service Desk Knowledgebase: XenE | XenE]]==

==XenEnterprise==
* See [[Service Desk Knowledgebase: XenE | XenE]]

==XCP==
* See [[Service Desk Knowledgebase: XenE | XenE]]

==XenServer==
* See [[Service Desk Knowledgebase: XenE | XenE]]



='''*NON-CL* Services (Some pointers to help on...)'''=
''(This is the link to the [[Service Desk Knowledgebase: NON-CL Service template contents page | NON-CL Service template contents page]])''

* [http://www.admin.cam.ac.uk/offices/gradstud/ Board of Graduate Studies] - see either [[Service Desk Knowledgebase: Graduate Admissions | Graduate Admissions]] or [[Service Desk Knowledgebase: Student Registry  | Student Registry ]]
* [[Service Desk Knowledgebase: Cambridge Admissions Office | Cambridge Admissions Office]] (Undergraduate Admissions)
* [[Service Desk Knowledgebase: Cambridge Graduate Supervision Reporting System (CGSRS) | Cambridge Graduate Supervision Reporting System (CGSRS)]] also known as "'''CamGRAD'''"
* [[Service Desk Knowledgebase: Cambridge International Examinations (CIE)| Cambridge International Examinations (CIE)]]
* [[Service Desk Knowledgebase: Cambridge University Press | Cambridge University Press]]
* [[Service Desk Knowledgebase: CamCORS | CamCORS]]
* [[Service Desk Knowledgebase: Cantab.net | Cantab.net]]
* [[Service Desk Knowledgebase: Central Sites Technical Services: AV Team | Central Sites Technical Services: AV Team]]
* [[Service Desk Knowledgebase: Clinical School Computing Service (CSCS) | Clinical School Computing Service (CSCS)]]
* [[Service Desk Knowledgebase: College Computing Offices | College Computing Offices]]
* [[Service Desk Knowledgebase: Digital Services | Digital Services]] - run the University Timetable System
* [[Service Desk Knowledgebase: DSpace | DSpace]]
* [[Service Desk Knowledgebase: eJournals | eJournals]]
* [[Service Desk Knowledgebase: Graduate Admissions | Graduate Admissions]]
* [[Service Desk Knowledgebase: International Strategy Office | International Strategy Office]]
* [[Service Desk Knowledgebase: MIMAS National Dataset Service | MIMAS National Dataset Service]]
* [[Service Desk Knowledgebase: Office of External Affairs and Communications | Office of External Affairs and Communications]]
* [[Service Desk Knowledgebase: StASSH - Schools of Arts and Humanities & Social Sciences central storage project  | StASSH - Schools of Arts and Humanities & Social Sciences central storage project]]
* [[Service Desk Knowledgebase: Statistics Clinic | Statistics Clinic]]
* [[Service Desk Knowledgebase: Student Registry  | Student Registry ]]
* [[Service Desk Knowledgebase: Talks.cam  | Talks.cam ]]
* [[Service Desk Knowledgebase: University Finance System (UFS) | University Finance System (UFS) ]]
* [[Service Desk Knowledgebase: University Library (UL) | University Library (UL)]]
* [[Service_Desk_Knowledgebase:_University_Lookup_Service | University Lookup Service]]
* [[Service Desk Knowledgebase: University of Cambridge ESOL Examinations  | University of Cambridge ESOL Examinations ]]
* [[Service Desk Knowledgebase: Universities Superannuation Scheme (USS) | University Superannuation Scheme (USS)]]