View source for Service Desk Knowledgebase: Cantab.net

This is the '''Cantab.net''' content page of the CL Wiki Service Desk Knowledgebase.  Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this '''*NON-CL*''' service.  If you know more about this '''*NON-CL*''' service please feel free to add to the knowledge about that it.

Return to the Service Desk Knowledgebase [[Service Desk Knowledgebase | '''SERVICE PORTFOLIO''']]

==*NON-CL* Key Service Description & URLs==
* [http://www.cantab.net/ Cantab Website]
* [http://www.cantab.net/content/faq/faq.php Cantab FAQ]
* [http://www.cantab.net/content/help/help.php?showarticle=4309 How can I archive my emails for safekeeping or transfer?]

==Service Desk Call Handling Procedure==
* For '''technical service issues only''', customers can be passed to the Cantab.net Helpdesk giving them the URL to the Cantab contact web-form at [http://www.cantab.net/content/contact/contact.php http://www.cantab.net/content/contact/contact.php]. 
* For '''general alumni queries''' refer to the the Cambridge Alumni Relations Office (CARO) contact details below.
* In both cases [http://helpdesk.csx.cam.ac.uk/ RT] tickets should then have the Status set to '''Resolved'''.

== Contacts ==
'''Primary'''
* Email Cantab.net at [mailto:help@cantab.net help@cantab.net]
* Web form for Cantab.net email service issues at http://www.cantab.net/content/help/contact.php

'''Other'''
* Cambridge Alumni Relations Office (CARO) Tel: 01223 (3) '''32288'''
* Cambridge Alumni Relations Office (CARO) Fax: 01223 (7) '''64476'''
* Cambridge Alumni Relations Office (CARO) Email: [mailto:alumni@admin.cam.ac.uk alumni@admin.cam.ac.uk]
* Cambridge Alumni Relations Office (CARO) address: 1 Quayside, Bridge Street, Cambridge CB5 8AB
* [https://wiki.cam.ac.uk/CL/Experts:C  "C" Experts list]

==Front-line Availability==
* Monday: ???
* Tuesday: ???
* Wednesday: ???
* Thursday: ???
* Friday: ???
* Saturday: ???
* Sunday: ???

==Hints & Tips about this Service==

'''CRSid@cantab.net''' Aluminati Support [mailto:help@aluminati.net help@aluminati.net] 

I can confirm that all new Cantab.net accounts (after 2008) should have been receiving a CRSid@cantab.net alias.

----

'''Forwarding Cant.net email''' [http://www.lookup.cam.ac.uk/person/crsid/vrw10 Vince Woodley] 14 Nov '12

The '''Quick Guide to Cantab.net Webmail''' (shown on log-on) has:

"Email Forwarding Destination

Should you wish to forward your email to another account or to setup an autoresponder.
Configured via Options > Forwarding and Autoreplies."

but the default "'''Quick Options'''" page does ''NOT'' show "'''Forwarding and Autoreplies'''" and you must first set
"'''Show Advanced (Full) Options Page?'''" to "'''Yes'''" to be able to access "'''Forwarding and Autoreplies'''".

==Catalogue Keywords==
* Non-CL Cantab.net