Service Desk Knowledgebase: Required Updates: Difference between revisions
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'''Noted | '''Noted 16/02/2015:''' | ||
Could probably do with some information of quota increase requests & how to deal with them (if appropriate within a certain limit?) or escalate them (in ???). VRW | |||
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Revision as of 11:24, 16 February 2015
This is the CL Wiki Required Updates page of Service Desk Knowledgebase. The overall objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
This list is only to act as a reminder for administrative processes.
Noted 16/02/2015:
Could probably do with some information of quota increase requests & how to deal with them (if appropriate within a certain limit?) or escalate them (in ???). VRW
Previously noted:
- https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Telephones#Service_Desk_Call_Handling_Procedure
- https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Remote_Access
- https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Networking#Service_Desk_Call_Handling_Procedure
- https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Remote_Management
- https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Licensed_Software
Updates to be done by vrw10
Please put in here hints & tips about services that you would like put into the contents pages "in my words"...
https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94293 has info about WoL and problems with Windows dynamic addresses.
https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94511 has info about a new URL for email forwarding updates.
