Service Desk Knowledgebase: Required Updates

This is the CL Wiki Required Updates page of Service Desk Knowledgebase. The overall objective is to provide a catalogue of services which the CL provides to its users, and to provide focused information about them. The target audience is however the Service Desk team in order to help them handle incidents, problems and requests about CL services.

Return to the Service Desk Knowledgebase SERVICE PORTFOLIO

This list is only to act as a reminder for administrative processes.

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Previously noted:

• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Telephones#Service_Desk_Call_Handling_Procedure
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Remote_Access
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Networking#Service_Desk_Call_Handling_Procedure
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Remote_Management
• https://wiki.cam.ac.uk/cl-sys-admin/Service_Desk_Knowledgebase:_Licensed_Software

Updates to be done by vrw10

Please put in here hints & tips about services that you would like put into the contents pages "in my words"...

https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94511 has info about a new URL for email forwarding updates.

https://rt.cl.cam.ac.uk/Ticket/Display.html?id=94616 suggest that (cl-)amttool, amtterm, wsman and ipmitool need to be added to the tools. See the section on RemoteManagement on http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo such as http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IAMT and http://www.wiki.cl.cam.ac.uk/clwiki/SysInfo/IPMI

https://rt.cl.cam.ac.uk/Ticket/Modify.html?id=94652 has two things: (1) if a user says 'it fails', ask for a cut&paster of the command and its output; (2) if sudo related, ask for the outputs of 'groups' and 'sudo -l' to see what groups they are in, and what sudo thinks they can do,